Automotive Service Advisor

**SUMMIT RAM is NOW HIRING a Service Advisor / Writer to work in our busy Service Department Are you ready to showcase your automotive after-sales talent at a store that refuses to slow down...APPLY TODAY**

At **Summit Ram,** a proud member of the Kaizen Automotive Group, we value accountability, integrity, and professionalism. We believe in employing the best people and are currently looking to hire a qualified Service Advisor to our growing team.

**COMPENSATION & BENEFITS**

In addition to competitive pay, we offer our employees:

- Group Health & Dental
- Life and Disability Insurance
- Paid vacation
- Employee Vehicle Purchase Program
- Pension Program
- Professional work environment, with job training and advancement opportunities
- Company wide celebrations & more

**Position Summary**

The Service Advisor serves as a key liaison between the service department, customers, and internal dealership operations. This role blends traditional front-line service advising duties—assisting retail customers with repair and maintenance needs—with internal service coordination for dealership-owned vehicles, recon units, and warranty claims. The advisor ensures efficient workflow, accurate documentation, and exceptional customer satisfaction while maximizing productivity and profitability for both internal and customer-pay operations.

**Key Responsibilities**
- Greet service customers in a professional and courteous manner, ensuring a positive service experience aligned with OEM and dealership standards.
- Accurately document customer concerns, vehicle symptoms, and requested repairs in the DMS.
- Communicate repair estimates, authorization requirements, and repair status updates throughout the service process.
- Review completed repair orders with customers, explaining work performed, costs, and any warranty or goodwill adjustments.
- Promote maintenance services, warranty extensions, and dealership offerings to enhance retention and profitability.
- Handle warranty claims in accordance with OEM policies, verifying coverage, coding, and documentation accuracy prior to submission.
- Coordinate with the sales, parts, and used vehicle departments to prioritize and process internal repair orders, including used vehicle reconditioning and dealership-owned fleet maintenance.
- Review internal work orders for accuracy, completeness, and cost control; ensure all parts and labor are properly allocated.
- Maintain efficient communication between technicians, parts staff, and department managers to minimize downtime.
- Support pre-delivery inspections (PDI), warranty pre-approvals, and technical service bulletins (TSBs) for internal and retail vehicles.
- Monitor turnaround times for internal repairs to meet department goals and inventory readiness schedules.
- Create, update, and close repair orders in compliance with OEM, dealership, and regulatory standards.
- Maintain a working knowledge of OEM warranty procedures, time guides, and policy adjustments.
- Ensure accurate warranty claim submission and timely follow-up on rejected claims or chargebacks.
- Assist with scheduling, dispatching, and managing service workflow to balance customer and internal priorities.
- Uphold dealership CSI (Customer Satisfaction Index) objectives and participate in continuous improvement initiatives.

**Qualifications**
- High school diploma or equivalent required; associate or technical degree preferred.
- 2+ years of experience as a Service Advisor, Internal Advisor, or related dealership role.
- Strong understanding of automotive repair processes, warranty policies, and DMS software (e.g., CDK, Reynolds, Dealertrack).
- OEM dealership experience highly preferred.
- Excellent communication, organizational, and customer service skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Valid driver’s license with a clean driving record.








INDCFO

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$80,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Application question(s):

- Please list an automotive related software you have experience using here:
**Experience**:

- Service Advisor: 2 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person