Logistics Coordinator

2 weeks ago


Vancouver, Canada Ballard Power Systems Inc. Full time

**About Us**
Ballard is a global leader in clean energy solutions, specializing in fuel cell technology that powers a sustainable future. We are committed to innovation, customer success, and creating a cleaner planet. Our teams thrive in a collaborative, fast-paced environment where every role makes a real impact on global customers and industries.

**About the Role**
We are seeking a **Customer Care Logistics Coordinator & Material Handler** to join our Service Center team. In this role, you’ll manage international shipping and logistics for critical service parts, support warehouse operations, and ensure our field service teams can deliver on-time solutions to customers worldwide.

**What You’ll Do**
- Manage inbound and outbound global shipments, including carriers, customs brokers, and documentation
- Troubleshoot logistics issues to ensure on-time delivery to customer sites
- Handle service parts inventory: replenishment, storage, shipments, returns, and disposal
- Receive, store, and deliver parts while maintaining accurate records and compliance controls
- Support packaging, picking, and recycling of service parts
- Conduct periodic inventory counts and support year-end audits
- Work with ERP systems (Oracle, Service Cloud, Agile, RFS) for order processing and record keeping
- Manage carrier relationships (FedEx, Bollore) and coordinate freight/customs invoice processing

**What You Bring**
- At least 5 years’ experience in international shipping and logistics (import/export, customs, carriers)
- Experience supporting Customer Care or Field Service operations
- Knowledge of warehouse operations and materials handling
- Certified Customs Specialist (CCS) designation or equivalent experience
- ERP systems experience (Oracle preferred)
- Forklift certification and valid Class 5 driver’s license
- Strong organizational, communication, and problem-solving skills

**Our Values**

Listen & Deliver | Quality. Always. | Inspire Excellence | Row Together | Own It



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