Operations Manager

**OPERATIONS MANAGER (Aviation)**

Are you a proven leader in aviation maintenance operations ready to command a high-volume Maintenance, Repair, and Overhaul (MRO) facility?

A leading organization in the aerospace sector is seeking a highly capable Operations Manager to take strategic and daily command of their MRO activities. This is a critical leadership role responsible for ensuring every maintenance and modification project is delivered safely, efficiently, and in uncompromising adherence to the highest regulatory standards. If you thrive on optimizing complex workflows and driving measurable results, this is your opportunity.

**Key Responsibilities**
- Activity Management: Coordinate aircraft and component MRO work (e.g., C-checks, structural modifications).
- MRO Leadership: Direct all MRO operational roles and responsibilities.
- Resource Scheduling: Partner with program managers to schedule personnel, bays, tooling, and parts for maximum efficiency.
- Process Optimization: Collaborate with production teams to streamline workflows and hit customer metrics.
- Strategic Leadership: Align department goals with company strategy, manage department heads, and promote safety/accountability.
- Single Point of Contact: Serve as the sole communication hub for all departmental managers, ensuring fast issue resolution.
- Daily Control: Oversee day-to-day operations across production, program management, and support functions.
- Manpower Allocation: Coordinate with Program Managers to balance labor distribution across projects.
- Performance Monitoring: Track operational KPIs (e.g., schedule, labor efficiency, rework, utilization).
- Tool Standardization: Ensure consistent use of standard processes, tools, and reporting methods.
- Issue Escalation: Report systemic failures (capacity, supply chain, compliance) to the DOM.
- Improvement Support: Champion continuous improvement efforts in planning, production, and quality.
- Deputy Role: Act as the second-in-command for operations leadership to the DOM
- . Compliance & Documentation _
- Regulatory Compliance: Verify all maintenance complies with CAR 573, MPM, and TCCA procedures.
- Team Synergy: Foster cross-departmental collaboration (Quality, Safety, Purchasing) for smooth MRO operations.
- Documentation Integrity: Ensure maintenance records are accurate, reviewed, and signed off by authorized staff.
- Safety Culture: Promote a safety
- and quality-first culture through on-the-floor leadership.
- Policy Enforcement: Enforce the Safety Management System (SMS), OH&S, and hazard reporting rules.
- Reliability Enhancement: Drive continuous improvement to boost operational reliability and safety performance.
- Status Reporting: Deliver regular reports on maintenance progress, risks, and completion status.
- Scope Control: Ensure quick documentation and communication of discrepancies or scope changes

. _Key Performance Indicators _
- Delivery Rate: Percentage of On-Time Maintenance Delivery (% OTD).
- Labor Metrics: Technician utilization and labor efficiency
- .Rework Rate: Frequency of rework and rejection rates.
- Compliance: Audit findings and resolution timelines.
- Safety Record: Safety incident frequency.
- Client Service: Customer satisfaction and communication response times.

**Professional Qualifications & Experience**
- Soft Skills: Exceptional proficiency in communication and interpersonal interactions.
- Leadership Ability: Demonstrated capability to effectively lead and mentor teams.
- Analytical Mindset: Strong analytical skills with a history of making decisions based on data.
- Team Development: Proven record of success in building teams and driving cultural change.
- Industry Competence: Demonstrated capability and expertise in a directly related operational field.
- Legal Familiarity: Knowledgeable regarding legal documentation and compliance within aviation operations.
- Aircraft Foundation: Strong fundamental knowledge of aircraft systems (considered a bonus).
- PRM Certification: Current or previous possession of a PRM designation (considered a bonus).
- B.A. Designation: Holding a B.A. designation (considered a bonus).
- Aviation Leadership: Proven track record in operations leadership roles within the aviation, MRO, or equivalent industries.
- Results Delivery: Demonstrated leadership success in achieving measurable business results within an operational facility.

Ready to Command Excellence?

If you have the operational experience, regulatory mastery, and leadership skills to drive a world-class MRO facility, we want to hear from you. This is a chance to join a team where accountability and performance are valued.