Operations Agent 1

2 weeks ago

Toronto, Canada Pilot Freight Services Full time

Pilot has the best employees in the transportation and logistics industry

**ESSENTIAL FUNCTIONS**:
Tracking and tracing outbound shipments

Inspecting outbound freight

Contracting new carriers as needed and assigning carriers and providing load tenders

Communicating freight status and any problems to other stations and customers, and updating the system

Provide customer service

Able to work overtime and weekend on call rotations.

Data entry of shipments into transportation management system

Quoting, costing and invoicing of international shipments, air, ocean and ground

Domestic air and ground routing (including Canada)

Contract new carriers

Negotiate Freight Rates

Develop collaborative carrier relationships

Assigning carriers and providing load tenders

Find and develop new logistics/freight opportunities and design carrier solutions for other Pilot offices and external customers

**SKILLS/COMPETENCIES**:
Multi-tasking while maintaining precise attention to detail

Excellent verbal and written communication skills

Must be able to type 35+ words per minute

Proficient in Microsoft products

Must be tech savvy

**Additional Job Details**:
**EDUCATION**:
High school diploma or equivalent is required

**EXPERIENCE**:
6+ years minimum experience in freight operations is a plus

6+ months experience in Transportation customer service preferred

6+ years work experience as an Operations Agent

**PHYSICAL REQUIREMENTS**:
This is a clerical administrative position in a professional office setting. The employee is frequently required to sit, stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at time

If you are interested in working with a talented, passionate and dedicated team of professionals in a rapidly growing industry, Pilot wants to hear from you

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