Travel Agent Trainer

5 days ago

Toronto, Canada The Travel Agent Next Door Full time

The Travel Agent Next Door is a Host Travel Agency dedicated to supporting and providing business building tools to help Travel Agents succeed in their business. The Travel Agent Next Door is now hiring a Travel Agent Trainer for its head office in downtown Toronto, located by Union Station. This position requires an energetic individual who possesses exceptional writing skills, customer service skills and travel agency operations knowledge along with an ability to multi-task.

This person will perform training via zoom on all products offered by The Travel Agent Next Door including ClientLinq and business building. They will assist in coordinating supplier webinars and be responsible for the training newsletter. They will also help facilitate/train on The Travel Agent Next Door programs as required.
- Determining the needs of our travel agents in order to help grow their business through training
- Creating and reviewing training materials including step by step instructions, videos etc.
- Working/coordinating with our preferred and approved suppliers to ensure understanding of their products
- Conducting training sessions via zoom.
- Providing excellent customer service and support to our agents
- Prioritize, organize and follow through on training issues until the agents have a complete understanding of the material being covered.
- Reporting on training initiatives
- Writing our travel agent's newsletter that goes out to the agents
- Internal updating of our Extranet (called The HUB)
- Researching developments in training

Qualifications:

- Must have excellent presentation skills.
- Superior written and oral communication skills (grammar/spelling is very important)
- Strong interpersonal skills and ability to communicate effectively with agents, suppliers and head office staff
- Experience producing training materials
- Ability to think “Outside the box” when the situation calls for it.
- Excellent problem solving skills
- Willingness to travel (conference, regional meetings etc.)
- Team player and a great attitude
- Travel & Tourism Diploma or other travel related experience
- Excellent knowledge of MS Power Point, excel and MS Office.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Profit sharing
- Vision care

Schedule:

- 8 hour shift
- Day shift

COVID-19 considerations:
At this time staff are going to the office 1 days a week and will eventually be 2 days a week and eventually 3 days a week.
Proof of vaccination will be required.

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Travel Agent: 1 year (required)
- Training & development: 1 year (preferred)

**Language**:

- English fluently (required)

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