Inside Sales Manager

**Inside Sales Manager**
**Location: North York (4 days on-site)**
**Job Type: Permanent full-time**

**About the company**

SolutionStack is a dynamic and innovative leader in the IT industry, providing cutting-edge solutions to businesses across various sectors. We deliver end-to-end services that include hardware and software procurement, IT consulting, and managed IT services. Our dedication to the client experience helps our customers minimize costs, reduce downtime, and maximize business productivity. As a growing company, we offer a dynamic environment with growth opportunities.

**About the role**

**Responsibilities**
- Lead, mentor, and motivate a high-performing IT Account Managers team, ensuring they provide exceptional service to both current and prospective customers.
- Continuously monitor and analyze sales performance, identifying areas for improvement and implementing strategies to drive sales growth and operational efficiency.
- Identify new business opportunities and establish strong relationships with potential clients in order to identify their needs and provide top-notch solutions.
- Streamline, implement, and monitor key performance indicators (KPIs) for sales and customer service, such as response times, order processing efficiency, and customer satisfaction level.
- Implement training and cross-training plans with team members to ensure the most up-to-date product and solution knowledge, while supporting their professional growth and development.
- Assisting the HR team with recruitment, training, performance evaluations, and conflict management for the inside sales team.
- Participating in sales meetings and providing updates regarding team performance, sales trends, and market insights.
- Stay updated on industry sales trends, market dynamics, and emerging technologies that may impact sales strategies and customer preferences.
- Monitor competitor activities, including pricing strategies, product offerings, and sales tactics, to identify strengths, weaknesses, and areas of opportunity.
- Other duties as required.

**Qualifications**

**Education and Experience**
- Completed post-secondary education focusing on Business Administration, Commerce, Supply Chain or a related field.
- 4+ years of proven experience in sales/customer service with increasing responsibilities or successful promotions.
- At least 2 years of experience in a supervisory/managerial role.
- Previous experience using CRM software.
- Strong organizational and time management skills.
- Ability to work independently with mínimal supervision.
- Knowledge of IT products and services is a strong asset.

**Core Skills**:

- CRM
- Sales Management
- KPI's
- Inbound sales
- Sales training
- Upselling
- Goal-setting
- Leadership
- Coaching

**What we offer**:

- Competitive salary and benefits package.
- Variable bonuses based on sales team performance.
- Supportive and dynamic work environment.
- Opportunities for career development within a rapidly growing company.
- Flexible work hours and remote work options.

Pay: $80,000.00-$100,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Toronto, ON M7A 2E5: reliably commute or plan to relocate before starting work (required)

Application question(s):

- How many years of experience do you have working with a CRM?
- Briefly explain your experience leading teams of more than 10 people. (250-400 words)

**Education**:

- Secondary School (preferred)

**Experience**:

- Sales: 4 years (required)
- supervisory/managerial: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person