Bilingual Customer Care Representative

2 weeks ago

Montréal, Canada Vision Group Full time

See if you are our next:
**CUSTOMER CARE REPRESENTATIVE - REMOTE (English/French and/or Spanish)**

Do you have a passion for helping people and striving to provide them excellent customer service while making a difference in their lives? If so, Vision Group is for you

A career at Vision Group means being part of one of the best managed companies in Canada, constantly at the cutting edge of medical technology. Vision Group is always finding new ways to create a work environment that helps its teams grow and thrive professionally and who has the well-being of its employees at heart.

**A look at your benefits**
- You start with a **competitive base wage of $19.00** per hour and a **monthly bonus of up to 20% of your salary.**:

- You have a permanent full-time position, and the option of working 4 days/week (variable day off).
- Your training is paid, and you get to work from home (presence at the office 1x per month).
- You get 3 weeks of paid vacation, 4 personal days for unforeseen events, and 3 additional days during the Holiday season.
- You benefit from group insurance, including Telemedicine and an Employee Assistance Program, and an RRSP matching program.
- You can get a free LASIK surgery plus a friends and family discount.
- You will be able to benefit from recognition programs, awards, birthday celebrations, and contests
- You can count yourself as a team member of one of Canada’s Best Managed Companies.

**Your tasks at a glance**
- You will respond to incoming interactions from our new and existing patients.
- You will provide unparalleled customer service to book and or modify appointments, update patient files, answer questions about the pre
- and post-operative process.
- You will ensure that patients have all the information they need to have a memorable experience.

**A clear view of your assets**
- You can work autonomously and can perform multiple tasks simultaneously.
- You have customer service experience (required; call center and/or LIVE E-chat experience is considered an asset).
- You are perfectly bilingual, spoken and written (French and English, Spanish an asset).
- You have a good ability to adapt to change and are a fast learner.
- You are comfortable working with computer software and internet browsers.
- You are available to work a flexible schedule Monday to Friday from 8:00 a.m. to 8:00 p.m EST.
- You are available for a training of 5 consecutive weeks, from Monday to Friday (9 a.m. to 3 p.m. EST).

**From our point of view**

We are committed to fostering an inclusive work environment and building a team of employees who are energized by their diversity. We are above all looking for awesome individuals beyond their CV. We look forward to communicating with you

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