Bilingual Customer Care Representative

1 week ago

Montréal, Canada Culligan Quench Full time

**About Quench**

**About the Role**

Reporting to the **Senior Customer Care Manager,** the **Bilingual Customer Care Representative** is responsible for delivering world-class customer service by efficiently handling customer requests, creating service orders, managing routing and dispatch, and maintaining regular communication with the Field Service team. This role also focuses on building and maintaining strong relationships with both clients and internal teams by providing prompt, accurate, and dependable support to foster long-term customer loyalty.

**Key Responsibilities**:

- Deliver exceptional customer service on every interaction
- Respond to customer inquiries via phone and electronic channels
- Resolve issues quickly and accurately or escalate as per established protocols
- Handle and resolve customer complaints with professionalism
- Meet or exceed performance metrics (KPIs)
- Demonstrate strong listening skills and remain calm under pressure
- Support and mentor other members of the Customer Care team when needed

**Qualifications**:

- ** Bilingual in French and English** (required)
- Minimum 1+ years of customer service experience in a fast-paced environment
- Proven ability to communicate effectively to promote resolution
- ** Experience with routing and dispatch** is a strong asset

**Skills**:

- Enthusiastic and entrepreneurial mindset
- Strong multitasking and adaptability skills
- Excellent verbal and written communication
- Highly organized with effective time management
- Strong problem-solving ability
- Proficient with general computer systems and MS Office Suite
- Ability to work independently and collaboratively within a team

**Additional Information**:

- Applicants must be legally authorized to work permanently in the country of posting

**Why Join Us**:

- Join a fast-growing, innovative company with a trusted reputation and a loyal, expanding customer base.
- Collaborate with a supportive leadership team and passionate cross-functional partners committed to your success.
- Enjoy a competitive compensation package that includes:
- Base salary
- Comprehensive benefits
- RRSP match to support your long-term financial goals
- Thrive in a hybrid work environment that promotes flexibility and work-life balance.

**Employee Referral Program**

At Quench, we understand that our greatest asset is our team members, and we value your support in helping us discover exceptional talent. That is why we are excited to introduce the new Quench Talent Referral Program - an innovative initiative designed to recognize and reward your contributions to our growing team.

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