Service Writer

1 week ago

Edmonton, Canada Calmont Group Full time

We are the best at what we do so what are you waiting for?

The Calmont Group is growing and we would love for you to come and grow with us

For nearly 50 years, Calmont Group, a growing Canadian-based company with branches in Alberta, Saskatchewan, Manitoba, and Ontario. We are dedicated to delivering best-in-class transportation solutions to meet the diverse needs of our customers. Headquartered in Edmonton, Alberta, Calmont Group is comprised of Calmont Leasing Ltd., Calmont Truck Centre Ltd., Calmont Equipment Ltd., and Carter Lease and Rentals.

What we offer:
Competitive wages

Employer paid Health and Dental plans

RRSP matching

Employee Assistance Program

Company events

Great Team Environment

**ABOUT THE ROLE**

Join our team and experience a rewarding and challenging work environment with skilled and supportive teammates. We are currently accepting resumes from **dedicated and** energeticindividuals who are looking for a challenging and rewarding career as a **Service Writer **at our Calmont Equipment branch - **Bobcat of Edmonton**.

As a **Service Writer**, your primary responsibility is to manage the day-to-day administrative and clerical functions of the service department. As the first point of contact, you will represent the service department and the company to our customers. Some of the job duties include, but are not limited to:

- Greeting and assisting all customers that enter the service area.
- Engaging with customers and acting as liaison for the service department.
- Contacting customers when additional work is required ensuring that work is authorized.
- Following-up on status of repairs to ensure units will be ready when promised.
- Advising customers of the status of repairs and any delays when required.
- Working with service personnel to provide accurate quotes on costs of repairs.
- Providing work orders to Shop Foreman for scheduling.
- Reviewing all work orders to ensure all charges are fair, equitable, properly documented, and shop supplies are accounted for.
- Ensuring all work orders are closed in an expeditious manner within monthly and yearly timelines.
- Performing other duties as assigned.

**DESIRED SKILLS AND EXPERIENCE**
- High School Diploma or GED.
- Minimum of 2 years Customer Service experience.
- Energetic and friendly with excellent verbal and written communication skills.
- Self-starter with the ability to prioritize and organize workload in a fast paced environment.
- Excellent attention to detail with the drive to meet tight deadlines.
- Experience with CDK Software considered an asset.

**Job Types**: Permanent, Full-time

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you currently residing in Canada?
- How many years of experience do you have in regards to the position being applied for?
- What interests you in this role with Calmont?
- What are your wage expectations for this position?
- Are you currently working? How much notice would you need to provide?
- If you could provide 3 work qualities about yourself, what would they be?
- Can you provide 3 work related references if you are selected for this role?

Work Location: In person

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