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Service Writer

14 minutes ago

Edmonton, Canada Donver Trucking VDM Trucking Full time

We are currently looking to hire a **Service Writer** to join our team of professionals in ensuring we continue to provide reliable service within our Shop.

**Requirements**:

- Top notch service skills to a culturally diverse customer base.
- Minimum 1 year experience as a service writer in the heavy truck/commercial vehicle industry.
- Dispute resolution skills and the ability to handle difficult situations.
- Axon knowledge an asset
- Safe and professional work practices are mandatory
- Physically fit and able to lift 50lbs.
- Ability to work for long periods of time on your feet.

**Responsibilities**:

- Greet and assist all customers that enter the service area.
- Gather customer and vehicle information for service check-ins.
- Working with the service manager, provide estimates of the work to be performed and collecting authorization.
- Review account status and collect payments as required.
- Continuous consult with service manager and shop foreman on the status of the work to be performed and providing timely updates to the customer..
- Ensuring all work orders are closed in a expeditious manner.
- Obtain payments from customers for completed work.
- Maintain cleanliness of service counter and workspace.
- Perform other duties as required.

**Skills**:

- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Attention to detail and accuracy in writing service order
- Ability to work in a fast-paced environment
- Proficient in using computer software for scheduling and record keeping

**Job Types**: Full-time, Permanent

**Salary**: $25.00-$30.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

**Experience**:

- service advisor: 1 year (required)
- Customer service: 1 year (preferred)

Work Location: In person