Reservations Agent

2 weeks ago

Vancouver, Canada Coast Hotels Full time

Your company, your values, your career
Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.
The Central Reservations Sales & Service Agent will contribute to the overall success of Coast Hotels by providing superior customer service and intermediate administrative support to Coast Hotels within the Central Reservations Department.

**Responsibilities**:

- Liaises with Ambassadors and guests to facilitate work outcomes and uses selling techniques to promote packages and achieve targeted room sales figures
- Handles a variety of confidential administrative tasks such as processing guests’ personal information, and handling guest complaints and concerns
- Demonstrates a customer service attitude with ambassadors, as well as toward external vendors and contacts
- Other duties as required

**Skills/Knowledge/Experience**:

- Secondary School Diploma
- 1-2 years of related experience with at least 6 months in a customer service role
- Proven ability to learn and operate new technologies
- Advanced communication, interpersonal, and customer service skills
- Some experience with conflict resolution required
- Intermediate level in the use of MS Office Suite
- Understands/speaks a different language is an asset
- Knowledge of hotel reservation systems an asset
- Previous experience in the hotel industry an asset
- Exemplifies Coast’s core values and enjoys working in a culture of accountability
- Able to work a flexible schedule which includes evenings, weekends and holidays
- Must be available to work an 8 hour shift Friday, Saturday, Sunday, Monday between the hours of 7AM to 8:30PM.

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more
Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted
NO PLACE LIKE COAST

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