HR Coordinator

6 days ago

Langley, Canada First West Credit Union Full time

We are currently seeking an HR Coordinator to join our team.

The HR Coordinator is the first point-of-contact in the HR Employee Centre (HREC) to answer questions and/or complete transactions on a variety of HR disciplines, working within a service escalation process. The HR Coordinator also provides administrative and related support to the People & Culture team and produces a variety of correspondence, reports, and documentation.

**Here’s what would be included as a part of your typical day**
- **Service Delivery**: Provides first-level response to routine HR inquiries or forwards to an appropriate HR expert. Interprets and communicates HR policies and encourages the use of employee self-service to resolve inquiries when applicable. Maintains a working knowledge of policies, procedures, HR practices, and applicable legislation.
- **HR Team Support**: Provides administrative support to all functional areas within HR. Collaborates with HR team members in the administration of employee data and reports, and ensures a high level of accuracy and data integrity.
- **Employee Data**: Supports HR team with completion, input and administration of employee data including new hires, terminations, status changes, transfers, leaves and changes in position.
- **Service Centre Documentation**: Assists with updating and creating new documentation to support employee self-serve and works to keep the HRSC’s knowledge center current and relevant.
- **Continuous Improvement**: Seeks opportunities to optimize technology, improve workflow/processes and create employee self-service opportunities; provides this input and ideas to leadership.

**Required Skills, Experience & Qualifications**
- HR (or similar) diploma required
- Bachelor’s degree (HR or related field) preferred
- 1 year experience in an HR support required
- Experience with HR systems and/or service management systems preferred
- Aptitude for attention to detail and a high degree of accuracy
- Strong interpersonal, verbal, and written communication skills, demonstrating sound judgement and discretion
- Excellent customer service skills
- Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.

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