Automotive Customer Service Representative
4 days ago
**Automotive Customer Service Representative**
Canada Tire has been in the automotive service business for over 65 years specializing in mechanical repairs and tire sales.
The primary purpose of the Automotive Service Rep is to provide the ultimate customer experience in auto service and repairs by building customer trust and loyalty through high-quality workmanship and professional and knowledgeable counter staff. This individual works collaboratively to establish sales objectives, cost controls, and strategies for growth and profitability in the automotive service department.
**Responsibilities**:
- Reviews and implements Service Centre policies and procedures that improve the Customer Experience
- Develop and implement a longer-term strategy and action plan to attract and retain customers
- Works with team members to provide excellent customer service
- Keeps abreast of best practices and key factors impacting the automotive service department business and takes action to align with their initiatives accordingly
- Maintains quality workmanship by monitoring uniformed inspection guidelines, and service department presentation through daily inspections
- Plans, organizes, delegates and follows up on work and projects while considering team skill levels, customer wait times, and the availability of parts and equipment
- Communicates and ensures compliance with company, store, and department policies, as well as health and safety programs and regulations
- Builds and maintains rapport with internal and external customers or vendors, as required
- Provides support regarding warranties, returns, and guarantees related to auto customer service
- Ability to work effectively with auto parts ordering systems and computerized work order systems
**Requirements**:
- Valid driver’s license
- Experience in a customer service-oriented industry
- Experience in the auto service industry is an asset
- Available to work Saturdays until noon during the busy seasons
- Computer literate
- Merchandise items
- Bilingual
**Salary**:
- Based on previous managerial and years of experience
- Minimum starting of $52,000
**Job Types**: Full-time, Permanent
Pay: $1,000.00-$1,250.00 per week
**Benefits**:
- Casual dress
- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Commission pay
- Signing bonus
**Experience**:
- Automotive Service Manager: 4 years (required)
Work Location: In person
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