Customer Service Specialist

1 day ago

Concord, Canada Util Group Full time

JOB TITLE: Customer Service Specialist (Auto Parts Manufacturing)
DEPARTMENT: Sales
REPORTS TO: Head of Sales and Operations Planning
TERM: Full Time

GENERAL DUTIES
- The role of the Customer Service Specialist is to:

- Manage inventory availability and production versus orders/releases for select Aftermarket and OE customers
- This includes follow up on pricing and engineering and quality requirements to meet demand
- Operate as the first point of contact for approved orders for select Aftermarket and OE customers
- Prepared to operate as a production scheduler to cover off for emergencies and scheduled vacations.

MAIN DUTIES:

- Monitors and enters incoming orders and releases for customers they are assigned
- Analyze EDI rejections and follow up as required
- Negotiates and manages lead times with customer
- Resolves customer questions related to orders
- Constantly pursue knowledge of product line, prices, delivery time, and related data.
- Ensure that customer database in SAP is kept up to date
- Maintains liaison with other departments right up until order shipment
- Regular and consistent customer follow up, tracking and updating as frequently as required
- Timely and meaningful escalation of production issues that effect customer delivery
- Participation in daily operations meeting as required
- Take the lead in projects and other tasks assigned by the Supply Chain Manager, providing status updates as required, timely escalation issues that cannot be completed as scheduled.
- Trains, explains tasks, and assists in the solution of problems.
- Performance of miscellaneous and clerical duties: billing, replenishing, adjusting consignment

QUALIFICATION REQUIREMENTS/KNOWLEDGE & EXPERIENCE
- Experience in Customer Service - Commercial accounts preferred
- Automotive experience is preferred
- Strong computer skills
- With an emphasis on Excel and PowerPoint
- Able to work well under pressure
- Strong attention to detail
- Familiar with ERP systems
- SAP experience is preferred
- Exceptional time management, interpersonal, organizational and communicational skills both verbal and written.
- Excellent interpersonal skills, with ability to interact with people at all levels, both inside and outside the organization
- Excellent analytical and problem-solving skills
- Spanish, Italian or Mandarin considered an asset but not required

The above statement reflects the principle functions of the job identified, but shall not be considered, as a detailed description of all the work required in the job.

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