Thrift Team Member

Canada, Ontario, Kitchener

Applications due: 11 Sep, 2024

**Job Synopsis**

Thrift Team Members are the driving force for the sorting, pricing, and selling of donated items from receiving to the retail floor. This hourly part-time position will be primarily in the retail area as a cashier. Responsibilities include assisting volunteers on cash, providing excellent customer service, issuing refunds when needed, maintaining cleanliness in the retail space, putting out priced donations from the workroom, assisting with closing the shop, and assisting with cash duties as it pertains to the retail area including creating and counting floats and preparing daily reconciliations.

Demonstrating a positive attitude, Thrift Team Members will provide active, hands-on support, direction, and training to volunteers, ensuring a safe work environment.

This role requires availability on weekday evenings and Saturday during the day. Shifts will be scheduled during any open Shop hours based on the needs of the Shop and the availability of the employee. A minimum of 12 hours per week will be scheduled.

The Retail Clerk’s assignment will be in the retail area, including as a cashier: assisting volunteers on cash; providing excellent customer service; issuing refunds when needed, merchandising the floor: maintaining cleanliness; prepping shop for seasonal displays; creating feature displays; putting out priced donations from the workroom; assisting with closing the shop; assisting with cash duties as it pertains to the retail area: creating and counting floats, preparing daily reconciliations.

We thank all applicants for showing an interest in this position. Only those selected to move forward in our hiring process will be contacted.

MCC Thrift on Kent seeks to be a friendly, caring presence in the community, showing value and respect to all. Practicing and promoting faithful stewardship and care for God's creation and raising funds for MCC are also key components to the mission statement of this and other MCCO Thrift Shops.
- MCC is a charitable organization that partners with churches and community organizations worldwide to walk with people who are disadvantaged. MCC supports activities that provide emergency assistance, reduce poverty, and promote healthy communities, sustainable living and alternatives to violence. As an internationally recognized NGO, MCC currently serves in more than 45 countries with over 475 partners, 1,000 staff and 40,000 volunteers._

**Job Details**

Hourly Employee Part Time

**Qualifications**

**Required**
- Ability to create a positive, welcoming atmosphere within the shop, balancing patience, creativity, humour, and energy.
- Strong interpersonal skills with people of all ages and backgrounds, displaying a sensitivity and awareness of cultural, racial, economic, and socially diverse communities.
- Ability to relate well with a wide range of people and be comfortable in communication with volunteers, staff, the public, and volunteer groups of all ages.
- Self-motivated. Able to take initiative and make quick and thoughtful decisions while working with a team of staff and volunteers.
- Excel in a fast-paced environment, able to balance competing priorities and deadlines.
- Excellent oral communication in English. Good written communication in English.
- Commitment to the operating principles of MCC Thrift and the values of MCC including a heart for justice and active peacemaking.
- Basic working knowledge of MS Office programs including Outlook and Word.
- Able to work non-standard hours, including evenings and Saturdays.
- Able to lift 50 lbs. and exert 11 to 25 lbs. of force frequently.
- Able to spend 7.5 or more hours of intermittent standing or walking in a standard workday.
- Able to repeatedly bend or stoop to floor level shelves and able to reach upper shelves with the use of a stool or a ladder when necessary.
- Police background check (required upon hire)
- Legally able to work in Canada

**Preferred**
- Experience working with volunteers.
- Experience in a retail and/or warehouse environment.
- Awareness of second-hand market operations and trends.
- Knowledge of antiques, collectibles, and brand recognition.

**Key Responsibilities**

**General**
- Serve as a brand advocate and ambassador for MCC in every interaction with customers and donors.
- Contribute to a customer centric culture in all interactions with customers, donors, volunteers, and colleagues.
- Provide active, hands-on support to volunteers while creating a calm and fun atmosphere.
- Operate the Point-of-Sale terminals to ring through purchases and process returns.
- Handle customer, donor and volunteer questions, concerns, and conflicts in a professional manner.
- Assist in maintaining the stock on the retail floor and setting up merchandise displays as needed.

**Health & Safety**
- Adhere to Health & Safety Guidelines as established by law and the organization.
- Be proactive in maintaining clean workspaces th