Thrift Growth

Canada, Ontario, Kitchener

Applications due: 21 Oct, 2025

**Job Synopsis**

This full-time salaried position plays a pivotal role in advancing MCC Ontario’s Thrift Network by leading strategic growth initiatives, business development, and network expansion. Reporting to the Thrift Director, the Thrift Growth & Performance Manager supervises the Thrift Network Project Lead and collaborates with the Thrift Operations & Training Manager and General Managers to ensure MCC Ontario’s thrift strategy is executed effectively. This role leads special projects, coordinates network-wide initiatives and drives innovation and sustainability across the network.

This role is based in Kitchener, Ontario with regular visits to MCC Ontario Thrift Shops. Hybrid/flexible work options are available.
- MCC is a charitable organization that partners with churches a_n_d community organizations worldwide to walk with people who are disadvantaged. MCC supports activities that provide emergency assistance, reduce poverty, and promote healthy communities, sustainable living and alternatives to violence. As an internationally recognized NGO, MCC currently serves in more than 45 countries with over 475 partners, 1,000 staff and 40,000 volunteers._

**We thank all applicants for showing an interest in this position. Only those selected to move forward in the hiring process will be contacted.**

**Job Details**

Salaried Employee -Full Time at 1 FTE

**Qualifications**

Required
- Bachelor’s Degree plus 5-7 years’ experience in retail, social enterprise, or nonprofit leadership. Preference given to those with 2+ years of supervisory experience and 2+ years of project management experience
- Demonstrated ability to lead operational initiatives and coach diverse teams
- Strong planning, analysis, and relationship-building skills
- Commitment to MCC’s mission, values, and faith-based approach
- Ability to travel within Ontario and Canada and work occasional evenings/weekends.
- Support, promote, and develop systems that maintain a safe and healthy work environment according to MCC's Safeguarding policies.
- Valid ‘G’ Ontario driver’s license
- Criminal records check (required upon hire)
- Legally able to work in Canada

**Key Responsibilities**

**Ontario Thrift Network Coordination & Execution**
- Drive Network-Level Performance: Develop strategies, initiatives, and support systems to enable General Managers to achieve operational and financial goals.
- Provide Actionable Recommendations: Offer interventions and guidance to support General Manager success, with evidence of improved shop performance or resolution of identified barriers.
- Monitor Performance Trends: Track performance across all shops and recommend interventions to support General Manager success.
- Collaborate with General Managers: Identify barriers and opportunities for improved shop performance, providing necessary guidance and resources.
- Oversee Special Projects: Manage network-wide projects (e.g., MCC Picks Up), ensuring milestones are met and lessons learned are documented for future improvements.
- Translate Strategic Priorities: Convert MCC Ontario's strategic priorities into actionable plans for network growth and performance.
- Represent Shop Performance: Present shop performance outcomes in MCC Ontario leadership forums.
- Participate in Thrift Meetings: Engage in internal MCC Canada thrift meetings and initiatives as needed.
- Ensure Alignment for Growth: Work with the Thrift Operations & Training Manager to ensure alignment and readiness for growth.

**Operational Growth & Business Development**
- Support Growth Initiatives: Build the organization's readiness for expansion to implement growth initiatives aligned with MCC Ontario’s strategic pillars as directed by the Thrift Director.
- Lead Feasibility Assessments: Conduct assessments for new shop locations, models, and partnerships.
- Develop Business Cases: Create business cases and pilot proposals for network expansion.
- Coordinate Cross-Functional Teams: Collaborate with Finance, Facilities, HR, and Marketing teams for shop launches and expansions.
- Document Lessons Learned: Record insights from past initiatives to inform future operational improvements.

**Special Projects & Implementation**
- Provide Strategic Direction: Offer guidance and support to the Thrift Network Project Lead in executing MCC Picks Up and other network-wide projects.
- Lead and Oversee Projects: Drive innovation and operational excellence by leading, co-leading, or overseeing special projects and pilots across the network.
- Manage Project Logistics: Oversee project logistics, data tracking, and pilot implementation (executed by the Thrift Network Project Lead), ensuring alignment with MCC Ontario’s mission and strategic priorities.

**Other**
- Perform other job-related duties as assigned, including assisting with special events and projects as needed
- Participate in MCCO orientations, provincial meetings, Peace Conference a