Infrastructure Analyst

1 week ago

Vancouver, Canada Koch Engineered Solutions Full time

**Your Job**
KES is seeking an Infrastructure Analyst to join our global support team. This position is a member of the Koch Engineered Solutions (KES) Infrastructure and Operations Team and is based out of Vancouver BC. As part of KES IT Team, this role provides on-site support for Dark Vision, and is part of the global IT team for Koch Engineered Solutions.

**Our Team**

To make smart decisions, Oil & Gas operators need a clear picture of the inner workings of their wells. The team at DarkVision makes this happen. Our experts from across the machine vision, imaging, computer graphics, and data analytics sectors have worked to create the most technologically advanced platform for downhole diagnostics. Come join our team as we embark on the exciting journey ahead to become the global leader in industrial imaging.

**What You Will Do**
- Set up workstations with computers and necessary peripheral devices (docking stations, monitors, etc.)
- Provide orientation and guidance to users on how to operate new software and computer equipment.
- Manage communication with stakeholders regarding service provision and outages.
- Work with support team to troubleshoot issues and ensure issues are being routed to proper functional teams.
- Work with various technologies such as Windows Servers, End User Workstations, Wireless networks, Virtualized environments, Cloud Computing, DevOps, compute clusters, printing, scanning, and more.
- Providing timely follow-up and completion of internal customer requests utilizing a central help desk ticketing system.
- Provide day to day operational support for system troubleshooting, service delivery/recovery, root cause analysis and resolution/remediation of technical issues demonstrating a high level of initiative.
- Participate as part of the global IT team in providing day-to-day support and in the implementation of projects and systems.
- Understand and translate business requirements and use cases into value driven actions.

**Who You Are (Basic Qualifications)**
- Excellent customer service, written and oral skills.
- Ability to interact with multiple levels and functions within the organization and market.
- Experience providing technical support in an Enterprise environment.
- Strong knowledge or hands-on experience supporting the Windows platform, various PC Hardware, virtual server/storage, information security, network technologies (wired & wireless), cloud computing, structured cabling, SCCM or other RMM tool, centralized software deployment and imaging.
- Proven experience with in-depth troubleshooting, root cause identification and problem resolution.
- Ability to lift 35 pounds, work in various manufacturing and office environments, climbing stairs / ladders.

**Who We Are**

As a Koch company, Koch Engineered Solutions (KES) specializes in process and pollution control equipment and digital technologies to help industries reduce emissions, save energy and get the most from their resources. From pollution control to advanced filtration, we're focused on providing customers with products and solutions to help them optimize, transform and succeed. Industries we serve include refineries, chemicals, municipalities, pharmaceutical, pulp and paper, food and dairy, utilities and automotive.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

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