Service Advisor

2 weeks ago

Calgary, Canada Renfrew Chrysler Full time

Renfrew Chrysler is currently looking to add a qualified Automotive Service Advisor to our team. At Renfrew Chrysler, we are more than just a dealership, we are passionate about our product and take pride in the quality of our work. If you share our passion for delivering a world class customer experience, we would like to hear from you. As an experienced, energetic, goal oriented and customer focused Automotive Service Advisor for Renfrew Chrysler, you’ll have the opportunity to grow professionally in an environment that rewards commitment, enthusiasm and performance. We pride ourselves in providing a pleasant and honest service experience for our valued customers and our employees.

We believe in people working together towards a common goal, with a shared vision, intent on doing the best job possible. Our guiding principle at Renfrew Chrysler is that people come first. That's why we offer a diverse work environment that encourages professional and personal growth.

Position Summary (duties include but are not limited to):

- Meet and greet service customers promptly in a professional and courteous manner.
- Establish rapport and determine/attend to customers' needs in person and on the phone
- Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
- Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
- Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
- Communicate warranty/service policies and accurately estimate time of service/repair jobs for efficient scheduling.
- Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
- Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.

Requirements (include But Are Not Limited To):

- Great attitude with high-energy personality.
- Must be able to effectively deal with customers concerns or complaints.
- Outstanding communication skills in both verbal and written
- Professional appearance and work ethic.
- Ability to work well in a process driven environment.
- Experience with ERA-IGNITE DMS.
- Have a minimum of a minimum of 2+ years of Service Advising experience in a dealership environment.

Renfrew Chrysler welcomes your interest in this opportunity. Interested applicants please respond to this ad. No calls & no walk-ins please. We thank all applicants for their interest, only those under consideration will be contacted.

“We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion or national origin.”

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$130,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

**Experience**:

- service advisor: 3 years (preferred)
- customer service: 3 years (preferred)
- Service Writers: 3 years (preferred)

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