Information Officer

Job title under review

The University of Ottawa—A crossroads of cultures and ideas

The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities.

We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong

**Position purpose**:
Reporting to the Senior Administrative Officer, the incumbent provides frontline client service by greeting members of the University community and visitors, providing them with information and directing them to the appropriate person or service. Performs administrative tasks in order to support the unit’s operations.

**In this role, your responsibilities will include**:
**Client Service**: Acts as resource person by informing the University community and the public of the unit’s products, services, activities, schedules, rates, regulations and policies. Promotes offered services and products and recommends services and products that will best meet clients’ needs, or directs requests to the right person or service. Handles requests and takes payments for products and services, such as event ticket sales, sports packages, parking passes and room rentals. Helps clients fill out administrative forms. Receives and reviews complaints about products, services or policies, updates accounts and provides follow-up in accordance with established procedures.

**Administrative Tasks**: Performs administrative tasks in order to support unit operations, such as registering participants for activities, entering and updating data, writing and preparing administrative documents, reserving rooms, managing unit activity and event calendars, and handling mail.

**Financial Operations**: Performs administrative tasks to support day-to-day financial operations, such as entering data, issuing invoices, taking payments, doing bookkeeping and recordkeeping, and auditing and reconciling accounts, while complying with relevant policies and regulations. Arranges refunds, exchanges and cancellations. Identifies discrepancies and makes the appropriate corrections to maintain data integrity.

**Records Management**: Establishes and maintains an effective filing and records management system to preserve record confidentiality and ensure that complete and accurate documentation is available for future reference or audit purposes.

**Documentation**: Drafts and updates documents for internal use on procedures, processes and systems related to the incumbent’s responsibilities.

**What you will bring**:
High school diploma; completion of post secondary training in office and administration preferred

Minimum two years of demonstrated experience in a similar role

Sales experience

Excellent communication, interpersonal and customer service skills

Discretion and ability to maintain confidentiality

Dependability

Sound judgment

Strong organizational skills

Ability to work under pressure

Bilingualism - English and French (oral and written)

**Key Competencies at uOttawa**:
Here are the required competencies for all or our employees at uOttawa:
**Planning**: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.

**Initiative**: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

**Client Service Orientation**: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.

**Teamwork and Cooperation**: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

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