Information Officer

**Job Type**:
Employee

**Duration in Months**(for fixed-term jobs):
12

**Job Family**:
Administrative Support

**# of Open Positions**:
1

**Faculty/Service - Department**:
Gestion de programmes

**Campus**:
Main Campus

**Union Affiliation**:
SSUO

**Date Posted**:
February 24, 2025

**Applications must be received**BEFORE**:
March 07, 2025

**Hours per week**:
35

**Salary Grade**:
SSUO Grade 06

**Salary Range**:
$51,908.00 - $65,566.00

**Position Purpose**:
Reporting to the Senior Manager, Program Management, provides frontline client service by greeting members of the University community and visitors, providing them with information and directing them to the appropriate person or service. Performs administrative tasks in order to support the unit’s operations.

**In this role, your responsibilities will include**:

- ** Client Service**: Acts as resource person by informing the University community and the public of the unit’s products, services, activities, schedules, rates, regulations and policies. Promotes offered services and products and recommends services and products that will best meet clients’ needs, or directs requests to the right person or service. Handles requests and takes payments for products and services. Helps clients fill out administrative forms. Receives and reviews complaints about products, services or policies, updates accounts and provides follow-up in accordance with established procedures.
- ** Administrative Tasks**: Performs administrative tasks in order to support unit operations, such as registering participants for activities, entering and updating data, writing and preparing administrative documents, reserving rooms, managing unit activity and event calendars, and handling mail.
- ** Financial Operations**: Performs administrative tasks to support day-to-day financial operations, such as entering data, issuing invoices, taking payments, doing bookkeeping and recordkeeping, and auditing and reconciling accounts, while complying with relevant policies and regulations. Arranges refunds, exchanges and cancellations. Identifies discrepancies and makes the appropriate corrections to maintain data integrity.
- ** Records Management**: Establishes and maintains an effective filing and records management system to preserve record confidentiality and ensure that complete and accurate documentation is available for future reference or audit purposes.
- ** Documentation**: Drafts and updates documents for internal use on procedures, processes and systems related to the incumbent’s responsibilities.

**What you will bring**:

- High school diploma; completion of post secondary training in office and administration preferred
- Minimum two years of demonstrated experience in a similar role
- Excellent communication, interpersonal and customer service skills
- Discretion and ability to maintain confidentiality
- Dependability
- Sound judgment
- Strong organizational skills
- Ability to work under pressure
- Bilingualism - English and French (oral and written)

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**Key Competencies at uOttawa**:
Here are the required competencies for all or our employees at uOttawa:
**Planning**:Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
**Initiative**:Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
**Client Service Orientation**:Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
**Teamwork and Cooperation**:Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

**Note: if this is a union position**:The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 - Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.