Information Officer

The University of Ottawa—A crossroads of cultures and ideas

The University of Ottawa is home to over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroads of cultures and ideas, where bold minds come together to inspire game-changing ideas. We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong

**Position purpose**:
Reporting to the Coordinator, Registrar Services, serves as a specialist on registrar-related operations at the University of Ottawa. Greets students, and informs and advises them on registrar services, programs of study, registration procedures and programs offered by the faculties and other services. Registers special students, handles program changes, makes entries to students’ academic and financial records, collects tuition, housing, admission and documentation fees, and performs related financial transactions.

**In this role, you will**:
Greet, inform and advise students, in person, by telephone and in writing, about admissions, programs of study, faculties and departments, regulations, deadlines, services and student financial and academic records. Provide courteous and prompt service in accordance with InfoService and University standards and project a positive image of the University of Ottawa to all of its customers. Handle emotional or hostile customers in a professional manner and, if unsuccessful, refer them immediately to the Coordinator, Registrar Services

Act as a resource person for special students to facilitate their registration and provide information on procedures, academic regulations and the registration process.

Find effective solutions to the many problems presented by the clientele and refer problematic cases, as appropriate, to the undergraduate faculties or to the Coordinator, Registrar Services.

Issue student cards and official University documents such as invoices, transcripts, certificates of studies, etc.

**Essential qualifications**:
Postsecondary education in a relevant field or equivalent experience

At least two years’ customer service experience as a resource person

Data entry and verification experience

Knowledge of study programs and academic rules and procedures regarding registration and program requirements

Experience analyzing academic records and procedures

Tact, diplomacy and interpersonal and problem-solving skills

Sound judgment and attention to detail

Ability to remember a large number of very detailed policies and procedures, and considerable information

Ability to understand and interpret client needs

Organizational skills and ability to work under pressure

Ability to work in a team environment

Knowledge of the University’s organizational structure and faculty regulations (and exceptions) regarding program changes (an asset)

**Key Competencies at uOttawa**:
Here are the required competencies for all or our employees at uOttawa:
**Planning**: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.

**Initiative**: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

**Client Service Orientation**: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.

**Teamwork and Cooperation**: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.