Premium Coordinator

**Essential and Responsibilities**
- Ensures all aspects of the food and beverage service of an event are prepped, set up correctly, and are meeting the required set out premium standards of providing a high-level premium service for all events.
- Creates buffet layouts and floor plans for the food and beverage stations, ensuring all the actual set up plans are completed correctly.
- Ensure all our premium areas and our staff are providing a high level of premium food and beverage service to our guests.
- Able to successfully manage and lead of team of 40+ people to run an event successfully.
- Works together with the Senior Premium Supervisor and the Suites Coordinator to ensure everyone has all the information about what needs to be done for the upcoming game.
- Comes up with new ideas on how to improve sales and service - Supports all company initiatives.
- Always executes show quality standards.
- Maintains positive relationships with guests and obtains regular feedback.
- Ensures all security, safety and sanitation standards are met.
- Holds team accountable to steps of service to deliver great guest service.
- Able to successfully resolve and issues that arise with clients and staff.
- Creates signage for all food and beverage station for their assigned areas.
- Able to communicate successfully to suite holders, suite guests, and other premium guests.
- Aides with other events as directed by the Premium and Catering General Manager.
- Promotes a cooperative work climate, maximizing productivity and morale.
- Promotes positivity, unity and team building in the department and in the service.
- Understands and maintains the high level of premium service in all our premium areas, and ensures all our staff are meeting these expectations.
- Must maintain knowledge of the available food and beverage items as well as other products being sold in all Premium areas in order to support both guests and staff.
- Must communicate efficiently and effectively with all managers, partners and co-workers to assure compliance with company service standards, sanitation, safety, and inventory control procedures.
- Coordinates and executes disciplinary actions, as needed. Ensures General Manager is kept informed (consulted if needed) and documents all relevant information accordingly.
- Responsible for creating & sending invoices (monthly & post-event/game) as well as receiving payments.
- Maintain & correct payroll hours, schedule staff & determine Premium staffing needs as needed.
- Other duties as assigned by Premium and Catering General Manager.

**Physical Demands/ Work Environment**
- Ability to lift and carry up to 40lbs.
- Frequent periods of standing and walking.
- Frequent use of stairs.
- Size of Stadium tends to involve higher physical demands on event days.
- Sensory Attention: this environment is a noisy loud environment on event days.

**Language Skills**
- French is considered an asset; but is not mandatory.

**Qualifications**
- Minimum of 3-year previous customer service experience.
- Minimum of 2-year previous hospitality experience.
- Must have completed high school or equivalent. Relevant work experience will be considered an asset.
- Must be able to demonstrate mathematical skills.
- Must possess a valid Smart Serve Certificate.
- Advance Food Safety Certification is considered an asset.
- Strong Knowledge of Microsoft Office (Word and Excel).
- Knowledge of Adobe Product considered an asset.
- Must be able to multi-task.
- Must be able to work in a fast-paced environment.
- Must be able to work flexible shifts including nights, weekends, and holidays.
- Must be able to work all RedBlacks Games

**Job Types**: Full-time, Part-time

**Salary**: $22.66 per hour

**Benefits**:

- Casual dress
- Dental care
- Discounted or free food
- Employee assistance program
- Flexible schedule
- On-site parking
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Weekend availability

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 3 years (preferred)
- Hospitality: 2 years (preferred)
- Microsoft Office: 1 year (preferred)
- Adobe Product: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Smart Serve (preferred)

Work Location: In person