Membership Coordinator

**Join Our Ottawa Team**

We are a renowned luxury health and wellness group committed to delivering exceptional experiences to our members, guests, and team members. We’re redefining health and wellness by hosting elevated fitness experiences complimented by luxury amenities. Our all in one, boutique studio fitness and wellness clubs, inspire our members to sweat, recover, relax, play, and connect. We pride ourselves on our dedication to service excellence while fostering a culture of innovation and empowerment within our team. Join us as we prepare for the opening of our premier 129,000 square foot flagship location in Ottawa

**Presentation Centre Specifics**:
As we prepare for the grand opening of our flagship location, our Membership Coordinators host virtual tours and presentations to large audiences via webinar. Your product knowledge of our luxurious services and amenities enables you to create immersive experiences for participants. Through engaging and informative virtual tours, you pre-sell memberships while offering service excellence and online support.

**Position Overview**:
Altea Active’s ideal Membership Coordinator flourishes in a sales environment and is zealous about promoting premium health, and wellness services within our community. You thrive on generating membership sales into our luxury club.

You are a dynamic and results-driven hospitality sales professional. You have a proven track record in high-end sales, with a deep understanding of the wellness market and possess exceptional relationship-building skills. You are thrilled to be part of a team that has established themselves as leaders in the industry, offering exquisite services and amenities complimented by personalized service tailored to the needs of our esteemed clientele.

You have a consistent desire to crush monthly sales targets and obliterate annual revenue goals. You’ve got a healthy appetite for competition and are always striving to win. You’re also tenacious. Not every client is going to be a sale. Resilience is key for this role.

You are committed to cultivating and maintaining relationships with prospective clients and members to generate business opportunities. You proudly represent Altea at community events, and networking functions to promote brand awareness and generate leads.

Join our team and become part of a culture that celebrates excellence, fosters innovation, and values teamwork. We offer competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic and fast-paced environment.

**This job might be for you if you have the following talents & spirit**:

- **You’re a Competitor**: You have a consistent desire to crush monthly sales targets, and obliterate annual revenue goals. You’ve got a healthy appetite for competition and are always striving to win. You’re also tenacious. Not every customer is going to be a sale. Resilience is key for this role.
- **You’re Customer Service Oriented**: You champion a culture of exceptional customer service, ensuring every member interaction exceeds expectations. You are an innovative and a creative thinker who is knowledgeable and insightful as to market trends, constantly finding ways to separate us from the competition while creating a remarkable experience for members, clients, and our community.
- **You Have Communication Superpowers**: You have communication superpowers with exceptional abilities to cultivate and maintain relationships with your clients. You’re a people person and can easily cultivate positive client relations and retention.
- **You Are Result-Driven**: You are a results-driven professional with a proven track record of exceeding sales goals in the competitive fitness and wellness industry. You are committed to meeting our revenue growth targets by keeping Altea competitive and innovative.
- **You’re Detail Oriented**: You cross your T’s and dot your I’s by maintaining client records highly organized with flawless attention to detail. You’re not one to cut corners. You pay attention to the details. As far as your concerned, anything worth doing, is worth doing right, every single time. You stay focused and nothing falls through the cracks on your watch.

**As a Membership Coordinator, a typical day might include the following**:

- Consistently reviewing daily/weekly/monthly sales targets
- As an individual and as a team, creatively game planning ways to achieve sales goals.
- Conducting presentations and tours of our premium, state-of-the-art facility presenting and offering opportunities for up-sells and add-ons.
- Educating new and current members on membership benefits to maximize service usage.
- Updating and maintaining accurate sales records in our customer relations management software.

**To land this role you need to have;**
- Post-secondary education ideally relating to the health and fitness industry
- Additional certifications or workshops relating to sales, mark