Field Service Manager

2 weeks ago

Remote, Canada Focal Systems Full time

**Company Description**:
Focal Systems is the industry leader in retail AI solutions. We are a Silicon Valley based startup that has more than doubled in size every year since our founding. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. Focal has been deployed at scale with the top retailers in the world. We are looking for smart, creative and passionate people who love to learn, enjoy thinking critically, share our values, and want to build a great and enduring company.

We have built the next generation operating system for brick & mortar retail. This OS leverages shelf-mounted cameras that constantly measure the state of the clients’ shelves and use that information to order quicker and smarter, planogram better, and schedule, direct, train and manage their labor automatically. We have proven this with major retailers around the world.

We are currently expanding our operations in Canada. We are looking for a Field Technician who will help our first customers in the area to successfully deploy, maintain and adopt our system. This is a part-time position with flexible hours.

**Responsibilities**:

- Onboarding/scanning products into the system
- Routine stops at our client locations for battery swaps and diagnostics
- Onsite and offsite maintenance
- Learning to build devices and deploy them
- Dynamic oversight of services and operations
- Reporting anything relevant happening in the field back to our Product Team

**Requirements**:

- 2+ years’ experience as a Field Service Technician supporting optical, electronic or telecommunication devices
- Organized, detail-oriented, dependable and self-sufficient
- Interested in technology
- Thrives in a fast-paced environment
- Wants to grow into a Manager role
- Flexible with their schedule, including nights and weekends
- Must have a valid driver's license and reliable access to a vehicle

**Why Focal Systems**:
Strong Mission and Values

We are a tightly knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception.

**Exceptional Team**:
We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art.

**Outstanding Partners**:
We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors.

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