Field Service Representative

1 week ago

Remote, Canada SINOBOOM NORTH AMERICA LLC Full time $60,000 - $80,000 per year

Benefits:

  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Job Summary:

The Field Service Representative is responsible for managing and executing all service-related activities within the assigned territory, ensuring optimal machine performance and customer satisfaction. This role combines technical expertise, customer support, and training responsibilities to minimize equipment downtime, deliver high-quality interventions, and promote SINOBOOM's products and services. The Field Service Representative will evaluate hydraulic, mechanical, and electrical systems, provide technical solutions, organize and conduct training sessions for employees and customers, and collaborate closely with the sales team to support machine deliveries and service offers. Travel within the territory is required to maintain strong customer relationships and provide timely technical support.

Key Responsibilities:

  • Manage and monitor all service activities for assigned customers.
  • Diagnose and resolve technical issues using knowledge, schematics, and diagnostic tools.
  • Organize regular customer visits, provide call-in support, and technical guidance.
  • Manage and report machine downtime cases, ensuring prompt and effective solutions.
  • Deliver internal and external training sessions on products, operations, and technical topics.
  • Maintain accurate records of service activities, training, and maintenance data.
  • Support "service sales" initiatives by identifying opportunities for parts, services, and training.
  • Coordinate with the sales team to support new machine delivery and customer onboarding.
  • Ensure adherence to company travel policies while maximizing efficiency and cost-effectiveness.
  • Uphold SINOBOOM's brand image and service quality standards.

Requirements & Qualifications:

  • Technical Diploma in Electro-Mechanical or related field.
  • Must be fluent in French.
  • Minimum 5 years of experience in maintenance and repair of aerial lifting equipment or similar machinery.
  • Strong mechanical, hydraulic, and electrical troubleshooting skills.
  • Excellent communication, organizational, and customer service skills.
  • Willingness to travel within the assigned territory.
  • Flexible and proactive, with a commitment to supporting company growth initiatives.

This is a remote position.

  • Field Service Representative

    1 day ago

    Remote, Canada GE HealthCare Full time $60,000 - $100,000 per year

    Job Description SummaryThe Field Service Representative is a technical expert on at least one modality and may be proficient in multiple modalities. Acts as the primary GEHC Services face to the customer. Responsible for resolving advanced service repair needs of designated equipment and drives customer satisfaction through Service ExcellenceJob...

  • Field Service Representative – MRI

    24 hours ago

    Remote, Canada GE HealthCare Full time $90,000 - $120,000 per year

    Job Description SummaryAs the Field Service Representative (FSR), you will be responsible for driving customer satisfaction through service excellence and meeting the daily service repair needs of Diagnostic Imaging, Ultrasound, XRAY and Nuclear Medicine.Based out of the Greater Toronto Area, this role will service Hospital and Medical Clinic sites within,...

  • B2b Field Service Representative

    2 weeks ago

    Remote, Canada LG Electronics Canada Full time

    Manage B2B Accounts on a national level and ensure repairs are completed within specified KPI’s. The B2B Field Service Representative would be supporting our service centres on our Digital Signage & IT products (Laptops, Projectors, Monitors, etc.) including software and network related issues. **PRINCIPAL RESPONSIBILITIES**: **Authorized Service Center/...

  • Field Service Representative

    1 day ago

    Remote - Manitoba, Canada Hitachi Full time $60,000 - $120,000 per year

    Location:Remote - Manitoba, CanadaJob ID: R0110146Date Posted: Company Name:HITACHI ENERGY CANADA INC.Profession (Job Category):Engineering & ScienceJob Schedule: Full timeRemote:YesJob Description:The Opportunity2 positionsReporting to the Service Manager, in this role you will plan and execute, with minimal professional guidance, complex technical field...

  • Field Service Representative

    5 days ago

    Remote - British Columbia, Canada Hitachi Full time $80,000 - $120,000 per year

    Location:Remote - British Columbia, CanadaJob ID: R0111060Date Posted: Company Name:HITACHI ENERGY CANADA INC.Profession (Job Category):Engineering & ScienceJob Schedule: Full timeRemote:YesJob Description:The OpportunityReporting to the Service Manager, in this role you will plan and execute, with minimal professional guidance, complex technical field...

  • Customer Service Representative

    3 days ago

    Remote, Canada Atrium Innovations Full time

    **About Atrium Innovations** Atrium Innovations has been a recognized innovative leader in the development, manufacturing, and commercialization of science-based natural health supplements for over 20 years. The company’s mission is to be a global leader in vitamins, minerals and supplements, offering a range of professionally developed, comprehensively...

  • Field Experience Representative, Toronto

    6 days ago

    CAN - Remote Toronto, Canada Deckers Full time $60,000 - $80,000 per year

    At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around...

  • Customer Service Representative

    1 week ago

    Remote, Canada Cégep de Sept-Îles Full time

    As a Customer Service Representative at Cégep de Sept-Îles, you will play a crucial role in ensuring our customers receive exceptional service and support. Your main responsibilities will include assisting customers with inquiries, resolving issues, and ensuring their overall satisfaction. **Requirements**: - 2+ years of experience in a customer service...

  • Customer Service Representative

    1 week ago

    Remote, Canada British Swim School Full time $35,000 - $40,000 per year

    We are seeking high energy, Customer Service Representative to make inbound calls, email and chat with customers.Your mission is to offer support through phone, email, and online chat to customers who have questions about our services. You're literally the voice of the brand, and a strong relationship with our customers starts with you. You will also be a...

  • Customer Service Representative

    1 week ago

    Remote, Canada Threshold Brands Full time

    As a Customer Service Representative for Men In Kilts, a family of Threshould Brands, you will be an essential part of our customer service team, providing exceptional support to both new and existing customers. Your primary responsibilities will include handling inbound calls, scheduling sales & service visits, following up on leads, and managing customer...