Technical Inside Sales, Pac

**Who we are**

We are strong, nimble, and growing EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.

**What we offer**
- Birthday off
- Health, dental, and employee assistance program benefits
- Annual profit-sharing
- Employee share ownership program (ESOP)
- RRSP matching after 1 year of employment
- Access to EBH University for personal & professional growth

**Onsite work location**

Located at **#215- 9440 202nd Street Langley, BC V1M 4A6**, this full-time permanent position offers a consistent Monday to Friday schedule ensuring 40 hours per week.

**Why this role matters**

We are currently seeking to fill a **Technical Inside Sales** role in our** Process Instrumentation**_, _**Automation, and Controls**division for our Port Kells Office.**The Technical Inside Sales is responsible for building positive relationships with customers by generating accurate quotations and sales orders. Who works closely with Business Development to provide excellent customer service, prevent potential customer issues, and monitor ongoing projects.

This role is important because it drives progress, achieves goals, and adds value, helping the company grow and stay competitive.

**What to expect in the role**
- **Customer Service**. You will receive a high level of quote requests, and inquiries from customers therefore having the ability to engage and build relationships in a meaningful and professional manner is vital.
- **Team Work and Collaboration.** You will be collaborating with vendors, manufacturers, and our internal staff at the Branch to provide expertise or for order processing.
- **Solution-Oriented.** You will be communicating with customers to determine appropriate solutions to troubleshooting, pricing, and product mix. This also includes vendor documentation and certifications.
- **Technical Expertise.** Demonstrated knowledge who enjoys hands-on work with process, instrumentation, automation, and controls.
- **Problem Solver.** You are an innovative problem solver that is flexible, adaptable and positive
- **Continuous Improvement.** You have a passion for excellence and continuous learning
- Diploma in an applicable technical specialty or equivalent combination of education and experience
- Customer service experience
- Technical expertise in the products and services provided by E.B. Horsman & Son
- Intermediate computer skills (MS Office) with the ability to learn new software programs
- Ability to prioritize multiple tasks and work well under pressure while maintaining a good attitude
- Ability to read fine print
- Competencies must include negotiation skills, networking, and relationship building, planning and organizing, problem-solving and results orientated
- May be required to travel to customer locations and supplier locations and training
- Ability to be inclusive, collaborative and respectful
- Ability to work under time-sensitive project deadlines
- Ability to adjust to heavy periods of workload, maintain concentration and detail orientated while working through frequent interruptions
- Ability to maintain a professional and positive phone demeanour
- Ability to sit at a desk for 8+ hours per day
- Basic mathematical skills

**Our Core Values**: Celebrating the Past, Empowering the Future

Teamwork & Collaboration | Integrity| Commitment | Reliability | Initiative | Continuous Improvement