Technical Inside Sales Representative

At AWC Process Solutions Ltd., we specialize in the distribution and integration of industrial process equipment for clients across industries such as water & wastewater, pulp & paper, oil & gas, mining, and chemical processing. Representing premium global manufacturers, we provide pumps, valves, motors, VFDs, and engineered systems.

We're looking for a technically strong, customer focused Technical Inside Sales Representative to join our Inside Sales team. This role is ideal for someone who enjoys problem-solving, thrives in a collaborative sales environment, and is excited to make a real impact on customer operations.

What You'll Do

As the first point of contact for many of our clients, you'll be responsible for turning technical inquiries into well-executed solutions. You'll support the outside sales team, collaborate cross-functionally, and ensure customer satisfaction from concept to completion.

Sales Support & Customer Engagement

• Respond to inbound inquiries with technical recommendations tailored to customer needs
• Conduct application interviews (e.g., using IMPACT-style methodology) to ensure accurate sizing and system requirements
• Prepare timely and accurate quotations, proposals, and other sales documentation
• Process sales orders and coordinate purchasing of parts and equipment from vendors
• Follow up with clients, vendors, and internal teams to ensure smooth order delivery

Applications & System Design

• Size pumps and related rotating equipment using pump curves and technical tools
• Assist in the development and quoting of customized packaged systems
• Prepare design documents, drawings, and instructions for order execution
• Collaborate with vendors and fabrication teams to source components and oversee builds

Order Management & Technical Leadership

• Support order timelines/expediting while coordinating with clients and internal departments
• Help resolve technical issues, complaints, and operational challenges

What You Bring

Required Qualifications:

• Diploma or degree in Mechanical or Industrial Engineering Technology (e.g., AsCT ) OR 2–5 years of related experience in industrial inside sales or technical applications
• Strong written and verbal communication skills
• Proficiency with Microsoft Office (Word, Excel, Outlook)

You'll Stand Out If You:

• Have experience with pumps, valves, or fluid handling systems
• Can read and interpret engineering drawings 
• Are familiar with equipment selection tools (e.g., pump configurators, ePrism, etc)
• Bring experience in project management, fabrication, or packaged system builds
• Demonstrate initiative in learning and take ownership of customer outcomes

Why Join AWC?

We offer more than just a job—we offer a path forward in a stable and growing industry:

• Competitive base salary + commission
• Retirement savings plan
• Tuition reimbursement & learning opportunities
• Employee referral bonuses
• FloWorks Cares Charity Program
• Opportunities to grow within the company

This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources. 

FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status.