Datacom Technical Inside Sales

**About Our Team**

E.B. Horsman & Son (EBH) has been in business since 1900. We are strong, nimble, and growing EBH is proud to be a successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, and we are consistently recognized as one of Canada's Best Managed companies. We take pride in living our core values and carrying our mission statement of “Providing the Best People, Best Solutions, and the Best Service in the Electrical Industry.”

**Why Join the EBH Team?**

**The Perks.**
- Full benefits package
- Competitive compensation plan
- Profit-sharing
- Employee share ownership program (ESOP)
- RRSP matching after 1 year of employment
- Birthday day off

**The People & Culture.** You will be a part of a collaborative team with people you can be proud to work with.

**Continuous Development. **You will have access to our EBH University for personal & professional development. Training & Development has been an essential part of our culture. Increasing our knowledge not only builds confidence but also empowers growth through learning.

**About the role**:
The** DataCom Technical Inside Sales** is responsible for building positive relationships with both internal and external customers by generating accurate quotations and sales orders. The DataCom Technical Inside Sales works closely with Business Developers and Account Managers to provide excellent customer service, prevent potential issues, and monitor ongoing projects.

**Position Type/Schedule**:This is a full-time position onsite, Monday-Friday, 40 hours per week.

**Work Location**: #215-9440 202nd St. Langley, B.C

**What are the Key Accountabilities?**
- ** Customer Service.** You will receive a high level of quote requests, and inquiries from customers therefore having the ability to engage and build relationships in a meaningful and professional manner is vital.
- ** Teamwork and Collaboration.** You will be collaborating with vendors, manufacturers, and our internal staff at the Branch to provide expertise or for order processing.
- ** Solution-Oriented.** You will be communicating with customers to determine appropriate solutions to troubleshooting, pricing, and product mix. This also includes vendor documentation and certifications.
- ** Technical Expertise.** Demonstrated Data Communication knowledge and order processing through our ERP system (P21).
- ** Problem Solver. **You are an innovative problem solver that is flexible, adaptable, and positive.
- ** Continuous Improvement.** You have a passion for excellence and continuous learning.
- ** Quotations.** Manage and prioritizes customer inquiries communications in a timely manner.
- ** Branch Support. **Assist branch staff with details on products, pricing, and any other needs in order for them to best assist customers.
- ** Follow-Up. **Conducts customer follow-up on quoted projects or assists Business Developers and Account Managers as required to ensure the products and services are accurately commissioned. Keeps track of entered orders to ensure delivery timelines are met and discusses with customers as necessary.

**What You'll Bring To This Role?**
- Diploma in an applicable technical specialty or equivalent combination of education and experience
- 3+ years of customer service experience
- Technical expertise in the products and services provided by E.B. Horsman & Son's datacomm division
- Intermediate computer skills including MS Office Suite, and the ability to learn new technical software programs
- Can provide fast, efficient, and knowledgeable service to customers by interpreting their needs into EBH terminology
- Can foster strong relationships with customers, suppliers, and fellow EBH staff

**Our Core Values: Celebrating the Past, Empowering the Future**

Teamwork & Collaboration | Integrity| Commitment | Reliability | Initiative | Continuous Improvement

**Take Your Next Step With EBH**

**Our Commitment to Inclusion & Diversity