Call Centre Customer Service

3 days ago

Burlington, Canada Beauty First Full time

**Overview**

Beauty First Spa is committed to giving our guests an inclusive, unique experience at every visit to one of our spas. The happiness of our guests is our priority, and it’s what keeps our guests coming back to us. Our employees build meaningful relationships with each one of our guests to ensure we are always prioritizing their needs.

**Major Responsibilities**
- Greet customers warmly and act as a first point of contact for customers.

Do admin duties like filing and updating POS system
- Engage in incoming and outgoing calls to Pre-book future appointments.
- Experience in cash handling.
- Answering phones and working different shifts and weekend.
- Learn about the products inside and out to be able to answer any questions from customers.
- Assist with placement of orders, refunds, or exchanges.
- To handle multiple tasks and Utilize computer technology to manage day to day business.
- Various administrative duties as required.

**Experience & Skills Required**
- High-school diploma.
- Excellent verbal and written communication skills.
- Passion for finding solutions and providing the best possible customer experience.
- Ability to multitask and communicate with multiple customers at one time.
- Extremely strong conversational phone skills.
- Minimum 1-year customer service-related experience.
- Salon/Spa experienced considered an asset.

**Salary**: $16.00-$18.00 per hour

**Job Type**: Part-time

**Salary**: From $16.00 per hour

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- Oakville, ON: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: One location

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