Customer Service Representative

1 week ago

Burlington, Canada National Tire Distributors Full time

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National Tire Distributors is Canada's leading Tire Distribution Company. A key element of our success has always been our people. As part of our team philosophy, we coach, support and help develop all of our employees to become the best they can be If you're looking for a career that will challenge you, a job that will offer growth, and a progressive employer, then National Tire Distributors Inc. (NTD) is the right place for you

NTD is proud to offer part-time associates:

- Competitive rate of pay
- Part time benefits from Day One
- Life Insurance
- Workperks - discounts on over 3000 vendors
- Growth opportunities
- Hybrid work environment, working some days in our Burlington Distribution Centre and some days from home.
- Growth opportunities

Job Summary:
The Customer Service Representative is responsible for handling a high volume of inbound and outbound calls, while consistently providing our customer with the highest quality of service. Emphasis is placed on providing our customer base with an experience that can only be attained from NTD, while supporting all organizational levels to ensure the customer experience is industry leading.

Hours of work are scheduled for a minimum of 20 hours per week between the hours of 7:30am - 5:30pm.

**Duties and Responsibilities**:

- Handle up to 250 inbound calls from customers daily
- Perform scripted and unscripted outbound calls to existing customers
- Maintain high level of call quality and quantity standards adhering to our expected KPI’s
- Provide solutions to customer issues and concerns in a professional and courteous manner
- Maintain favorable relationships with the customer to encourage repeat and future business
- Receive, process and verify the accuracy of orders from customers
- Initiate required action for response to customer requests for order changes
- Receive inquiries from and/or contact the organization’s branch/regional offices to resolve a variety of order-related issues
- Recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole
- Responsible for actively ensuring the retention of the organization’s customer base including promoting the benefits and R.O.I. of using our organization to existing customers
- Be comfortable using multiple technological platforms to perform duties
- Take prompt corrective action where necessary or suggest alternative courses of action which may be taken to correct a problem
- Commitment to excellence is demonstrated through participation in continuous development programs and training

**Experience that Best Prepares You**:

- Post-secondary education in a Business related field preferred
- 1-2 years previous customer service experience preferred
- Tire or automotive background preferred
- Bilingual (English/French) an asset

**Build a challenging and rewarding career with us

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