Customer Support Data Entry Clerk

3 days ago

Gloucester, Canada Silver Linings Healthcare Full time

Key Responsibilities:

- Type in date provided directly from our portal to our ERP system
- Verify data by comparing it to source documents
- Updating our portal when needed
- Identify and action opportunities to improve client service
- Create / maintain client contacts and customer cards and validate information with customers as required
- Sort and organize paperwork after entering data for archiving
- Other duties as assigned

**Skills**:

- Basic understanding of databases
- Strong interpersonal and communication skills, both verbally and in writing, Bilingual (French/English) considered an asset
- Strong initiative and ability to work proficiently in a team environment as well as independently
- Ability to time manage, remain organized and prioritize work
- Enthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skill-set
- Commitment to deliver excellent internal and external customer service
- Great attention to detail

Qualifications:

- Completion of Post
- Secondary Education in an Administrative or related field of study
- Minimum 1 years’ experience with administrative procedures and office duties
- Minimum 1 years’ in a customer service role
- Proficient with Microsoft Office - including Excel, Word and Outlook
- Proficient with ERP systems, Sage and Website Portal

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Day shift

**Education**:

- Secondary School (required)

**Experience**:

- Data entry: 2 years (required)

Work Location: In person

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