Customer Service Representative

2 days ago

Gloucester, Canada Bemac Collision Group Full time

The Bemac Collision Group has an immediate opportunity for a Customer Service Representative/Accounts Receivable Administrator to join their team in a well-established, progressively growing group of companies. Reporting directly to the Financial Controller, The Customer Service Representative /Accounts Receivable Administrator is responsible for securing revenue by verifying and posting receipts; resolving discrepancies.

**Job Type**: Full-time

**Salary: $47,000 - $50,000 + Bonus Position**

**Reports to The Shop Managers**

**Responsibilities include, but are not limited to**:

- Posts customer payments by recording cash, cheques, and credit card transactions.
- Finalizes and closes all completed work orders.
- Updates receivables by following up with insurance companies regarding unpaid invoices
- Maintains records by microfilming invoices, debits, and credits.
- Verifies validity of account discrepancies by obtaining and investigating information and discrepancies.
- Resolves valid or authorized deductions by entering adjusting entries. Write-offs authorized by Joey Barber (Financial Controller)
- Summarizes receivables by maintaining AR Aging report, review, and following up on collections.
- Protects the organization's value by keeping information confidential.
- Updates job knowledge by participating in educational opportunities.
- Accomplishes accounting and organization mission by completing related results as needed.
- Primary phone receiver, should be answering 90% of incoming calls.
- Post and file parts (vendor) invoices.
- Compile monthly vendor statements with invoices. Ensure all invoices are posted accurately within the operating system.
- Document and Complete paperwork for all customers in relation to their repair including courtesy car
- Schedule in clients for the repairs to their vehicles

**Skills and Experience**:

- Experience as an Accounts Receivable Clerk or similar role
- Very good understanding of basic accounting principles
- Ability to calculate, post, and manage accounting figures in a timely manner
- Proficient data entry skills along with a knack for numbers
- Experience with operating spreadsheets
- Proficiency in English/French and in MS Office (Primarily word and excel)
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills

**Job Types**: Full-time, Permanent

**Salary**: $47,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Gloucester, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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