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IT Support Specialist

2 weeks ago

Montréal, Canada Schaefer System International Limited Full time

Become part of our success story

A leading global solution provider for all sectors of intralogistics - that is us: SSI SCHAEFER. What we also are: A _family business_ that invests in the expertise, passion and talents of its employees.

As one of the largest providers, we help our customers increase the efficiency and sustainability of their storage, picking and transport processes using innovative technologies and software. From fully automated warehouses with customized service and maintenance packages to manual and semi-automatic systems, we offer cost-effective intralogistics solutions from a single source. Moreover, we are now a leading provider of software for internal material flow.

SSI SCHAEFER: 8,600 people that work in 80 operating companies and 7 production sites worldwide and impress customers from all sectors with customized intralogistics solutions.

If you are also looking for an attractive employer to work with on a long-term basis, then simply get to know us

**Position Overview**:
The IT Support Specialist provides help and advice to people and organizations using computer software or equipment. This role supports the corporate information technology (IT) environment as the first line of support for all users who are having computer problems. This position performs activities to make sure the Help Desk is performing at maximum efficiency and provides the best client service and value.

**Essential Functions**:

- Resolve helpdesk tickets as assigned.
- Troubleshoot issues on user’s laptops, mobile devices, telephones, or desktops.
- Walk staff through the recommended problem-solving steps.
- Set up or repair computer equipment and related devices.
- Assist users in installing, updating, and troubleshooting software.
- Provide best practice process to end users for use of IT equipment.
- Basic support to VOIP system
- Printer installation, support, and repair for laser, inkjet, and large format printers
- Provide technical help to non-IT computer users.
- In person support to resolve a problem for end user.
- Improve the overall Help Desk processes.
- Communicate with vendors for support issues.
- Create and maintain methods and procedures (M&P’s).
- Effective communication with customers, team members, and management.
- Works on-call in 1st, 2nd or 3rd shifts on a rotating basis.
- Shift work on an as needed basis for system support and/or projects.
- Ability to prioritize support issues to solve mission critical issues first.
- IT Building maintenance such as cable management, workstation setup, server room maintenance, etc.

**Supervisory Responsibilities**:N/A

Additional Responsibilities: N/A

Qualification Requirements:

- Associate degree with computer-related classes and training
- 1 or more years supporting desktops, laptops, and printers in a corporate environment.
- Demonstrated knowledge and experience in the following areas:

- Windows 7 and 10
- MS Office Application
- Antivirus - Webroot
- Problem Solving
- Software Maintenance
- Excellent people skills
- Basic understanding of network infrastructure
- Long Distance support via remote tools
- Device Management tools
- Basic understanding of Active Directory and LDAP
- Basic understanding on VPN and remote access configurations
- SQL experience is an asset

Additional Requirements: (preferred)
- A+ certification
- Microsoft Certified professional
- VMWare or Citrix certifications
- Bilingual**

**Competency Requirements**:(to perform Essential Functions)
- **
Language Ability**:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- ** Math Ability**:

- ** Reasoning Ability**:
Ability to define problems, collect data, establish facts, and draw valid conclusions, Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

**Physical Demands and Work Conditions**:(Check one appropriate exposure time box for each item.)

**Activity**

No Exposure

Exposure
- Less than 1/3 of the Time

Exposure
- 1/3 to2/3 of the Time

Exposure
- Over 2/3 of the Time

Standing

x

Walking

x

Sitting

x

Using hands to finger, handle, or feel

x

Reaching with hands and arms

x

Climbing or balancing

x

Stooping, kneeling, crouching, or crawling

x

Talking or hearing

x

Tasting or smelling

x

**Lifting Requirements**

No Exposure

Exposure
- Less than 1/3 of the Time

Exposure
- 1/3 to2/3 of the Time

Exposure
- Over 2/3 of the Time

Lift up to 10 pounds

x

Lift up to 25 pounds

x

Lift up to 50 pounds

x

Lift up to 100 pounds

x

Lift more than 100 pounds

x

**Exposure**

No Exposure

Exposure
- Less than 1/3 of the Time

Exposure
- 1/3 to2/