Clinical Manager

**Build and strengthen relationships between referral sources & Integrated Care Solutions. Focus on building and maintaining collaborate relationships with hospital and unit staff to support patient care. Support the overall operations of the Transitional Care Programs in collaboration with the Senior Manager, Operations.

PRIMARY RESPONSIBILITIES:

- Supervise and support Transitional Care Managers to ensure compliance with all federal and provincial legislated standards of practice as well as company policies and procedures.
- Oversee and assist Transitional Care Managers with the integration of client satisfaction initiatives; ensure that all referred client concerns and complaints are satisfactorily addressed and documented in a timely manner..
- Liaise with hospitals, funders or Government programs as required.
- Liaise with Provincial regulating bodies as required.
- Oversee and assist with human resources with respect to recruitment and selection, orientation and training, discipline and the probationary/annual performance review of Transitional Care Managers; interpret and implement relevant policies and procedures.
- Lead and assist with the implementation of Modified Work Programs for Transitional Care Managers.
- Oversee and assist with the implementation of Modified Work Programs for field staff employees.
- Participate in business development as appropriate; assist with the development of contractual agreements for client care and services as required..
- Participate in strategic planning and market analysis to achieve growth goals.
- Collaboration with Director, Community Partnerships and/or Director, Integrated Care Solutions on key and shared accounts.
- Attend and participate in sales, operational or external meetings as requested.
- Cross train staff to cover absences, as needed.
- Promote Bayshore Home Health through participation in local healthcare or business committees as well as community events.
- Serve as the on-call manager as required.
- Serve as the Transitional Care Unit Manager as required.
- Implements the clinical operations for any new Transitional Care Programs in the province of Ontario.
- Participate in ongoing internal and/or external continuing education activities.
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal.
- Complete other tasks as requested.

PERFORMANCE REVIEW:
Performance will be reviewed on an ongoing basis with a formal review at the end of the six-month probationary period and subsequently, on at least an annual basis. Input will be sought from the employee, Supervisor, NDC and ICS team and in addition, will be based on ongoing client feedback and the extent to which performance meets expectations.

Job Qualification

MINIMUM QUALIFICATIONS:

- Exemplifies characteristics of Bayshore Health Care: compassion, excellence and reliability.
- Current license in good standing as a Registered Nurse or Registered Practical Nurse in province of practice.
- Graduate of an accredited and approved program.
- 5-10 years of progressive experience in health care, preferably retirement home, long term care and/or home care.
- Completed Continuing Education Requirements (CEUs) as required by regulation.
- Demonstrated record of building and maintaining referral relationships.
- Demonstrated knowledge of the Canadian health care system including; OHIP, insurance & private pay.
- Knowledge of medical terminology, patient care best practices and infection prevention and control
- Previous discharge planning experience.
- Ability to provide excellent customer service.
- Demonstrated ability to work well in a team environment
- Ability to read, write and effectively communicate in English

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. At Bayshore all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two dose vaccine series or one dose of a single
- dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the official start date of hire. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.