Clinic Manager

**POSITION OBJECTIVE**:
At Jack Nathan Health, the Clinic Manager is responsible for the overall operation and optimal function of the clinic. Through effective leadership and administration, the Clinic Manager ensures that patient care is the primary focus, and the team members are consistently Service Obsessed by providing ongoing coaching and training.

**FUNCTIONAL/TECHNICAL RESPONSIBILITIES**:
1. Acts as the first point of contact for admins, physicians, and senior management.

2. Supervise the administrative staff.

3. Manages staff scheduling to ensure effective clinic coverage and yield productive results.

4. Oversees and finalizes staff clock in/out using the electronic staff timeclock.

5. Provide pertinent billings information and records required to Accounting on a consistent schedule.

6. Responsible for the ongoing training, development, and regular evaluation of the administration team.

7. Assist Human Resources in recruitment, hiring, onboarding, and orientation.

8. Facilitate team meetings that encourage open communication and keep team up to date on clinic programs and operations; share results and feedback with senior management.

9. Manage patient and provider issues/complaints by escalating to the Area Manager as required.

10. Manage the Physician schedule to ensure productivity and efficiency.

11. Partners with Medical Practitioners to ensure medical staff are adhering to treatment standards and are fully executing the clinic’s programs.

12. Other duties as assigned or required.

**COMPETENCIES**:
**PATIETNT FOCUS**

Builds patient confidence, is committed to increasing the level of patient care, sets achievable expectations in regards to patient care, assumes responsibility for solving issues that can arise when treating patients, ensures commitments to patients are met, solicits opinions and ideas from patients.

**PROBLEM SOLVING**

Recognizes problems and provides solutions, systematically gathers information, sorts through complex issues, seeks input from others, addresses root causes of issues, and resolves issues through creativity and break-through ideas.

**PEOPLE DEVELOPMENT**

Provides feedback and coaching, rewards hard work and innovation, builds strong relationships, leverages strengths, challenges and develops staff members, and communicates effectively with team members.

**COMPUTER SKILLS**

Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly, uses computers to improve productivity.

Knowledge of medical software, EMR’s, Zoom, Google Suite and MS Office.

**ORGANIZATION & COMMUNICATION SKILLS**

Strong foundation of organizational and time management skills, able to multi-task and act in a timely and effective manner. Proficient communication skills, but verbal and written as well as the ability to actively listen. Promotes an atmosphere where knowledge is shared by having consistent, appropriate and respectful communication with team members.

**QUALIFICATIONS**:
1. Minimum of 2 years of clinic management experience, preferably in a fast-paced setting

2. Minimum of 2 years in a team management or supervisory role

3. Minimum of 2 years OHIP & EMR billing experience

4. Medical or Health related college degree

5. Ability to work weekends and evenings

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekend availability

Work Location: One location