Catering Manager

Potluck is looking for the right person to join our vibrant team

You love connecting with people, have good business sense and love working alongside similar team members. Work at Potluck is fun, enterprising and never boring.

We are growing and the focus of this role is to develop our Catering & Event business.

Potluck Café and Catering is a thriving corporate catering company that operates out of the Downtown Eastside. Potluck Café Society (a registered charity) owns and operates Potluck Café & Catering, a business that employs neighbourhood residents.

**Here's what the role requires**:
Sales & Business Development

Achieving monthly and annual sales targets as forecasted in Potluck’s annual budget
Assist with the development and execution of the annual Potluck Sales, Marketing and Business Development Plan
Identify and build new catering client relationships through prospecting and soliciting business
Maintain frequent contact with key clients
Identify and help with the creation and execution of catering sales, marketing, promotional and business development initiatives
Identify, arrange and attend catering presentations
Using our catering software, maintain customer data for use in marketing analysis
Conduct marketing analysis including regular online customer surveys as required
Managing Catering Orders

Responsible for setting up catering orders and events ensuring that Kitchen and Operations staff have a clear understanding of the catering order or event and any special requests
Ensure venue surveys are done for off-premise locations and information is clearly documented for service staff
Liaising with the customer to ensure that their catering needs are met
Responsible for arranging any outside catering rentals of equipment and supplies
Responsible for meeting with clients to discuss their catering needs and working with the Chef and Senior Kitchen Staff to provide menu tasting sessions where requested
Following up on customer feedback and ensuring that these are dealt within professionally and in timely manner with all different Potluck managers and departments
Responsible for providing catering quotes and following up to secure business, to customers
Conforms with Potluck’s credit policy and follows up on outstanding payments.
Stay up to date with financial information and assist other senior staff to meet financial and budgetary targets using objective data for decision making
Managing petty cash and cash floats
Other duties as assigned
Staff Management
- Collaborate with Operations Manager to brief and manage event staff
- Develop and implement an event serving staff training program and procedures
- Manage all event serving staff which includes clearly assigning and communicating job duties, and to monitor and ensure those duties are performed as required and expected
- Schedule all event serving staff as needed and within budget and ensure that schedule is posted and accessible by other managers and staff
- Ensure staff arrive and depart as scheduled and duties are completed before end of their shift
- Responsible for accountability of event serving staff and providing disciplinary measures if needed including documenting incidents
- Ensure all event serving staff are professionally groomed, presentable and wearing proper clothing or uniforms

Coordinate & Support Catering Events & Deliveries
- Collaborate with Operations Manager to ensure events are planned in an efficient manner
- Assist drivers with the coordination of all catering and event order deliveries and supplies to ensure orders are delivered on time and accurately
- Assist with deliveries when required
- Communicate with Exec. Chef and other kitchen staff on a regular basis about day to day and event plans and needs
- Event oversight as required

Menu & Presentation
- Collaborate with Exec. Chef and Sous Chefs for custom menu requests
- Ensure familiarity of staff with Potluck menu
- Ensure catering presentation is of high quality and consistent

This position also offers an incentive plan

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$55,000.00 per year PLUS Inventive plan

**Benefits**:
Dental care
Discounted or free food
Extended health care
Paid time off
Wellness program