Hospitality Catering Manager

2 weeks ago

Vancouver, Canada Aramark Full time

The **Hospitality Catering Manager **is a key leadership role, responsible for leading the catering and retail operations at a large dining operation. The Hospitality Catering Manager is responsible for managing all catering operations. Additionally, the Hospitality Catering Manager will ensure efficient operations of food services and coffee operations in the retail outlets on site in line with Aramark’s policies, procedures, and client contract.

**Responsibilities**:

- Manage a food services and catering team able to deliver outstanding hospitality on a daily basis
- Ensure from a culinary and customer service perspective that we have the highest quality products available and people delivering our services
- Manage and deliver all brand standards for our retail and catering programs
- Develop creative catering solutions to meet customers’ needs for all events and catering services
- Responsible for all of the non-selling aspects of the retail operation including inventory management, food safety, financial performance, Human resources.
- Develop and maintain effective client and customer rapport for mutually beneficial business relationships and loyalty to services
- Train and direct catering employees to ensure catering and events standards are followed ensuring quality in final presentation
- Train retail staff to stay up to date on all customer service programs and product knowledge
- Ensure accurate procedures for opening and closing the store, including accountability of cash and credit cards, and security requirements with full accountability for outcomes

**Qualifications**:

- Requires at least 3 years of experience in high end catering services business
- A minimum of one year of retail management experience, ideally in a National Franchise setting
- Requires at least 1-3 years of experience in a management role overseeing service and culinary
- Ability to work a flexible, event-based schedule
- Familiar with Microsoft Office and Point of Sales systems
- Must have excellent communications skills
- Strong organizational skills
- Complete Food Handlers and Alcohol Service Certifications as required
- Profit and loss (P&L) accountability and /or contract -managed service experience preferred
- Ability to demonstrate excellent customer service using Aramark's standard service mode

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