Applicant & Student Liaison Representative

**Applicant & Student Liaison Representative** Status**: Full Time

**Hours**: Monday - Friday, 35 hours/week

**Home Campus**: Fennell (hybrid work arrangements available)

**Rate of Pay**: Payband F (Start Rate: $31.05 per hour)

**Posting Date**: November 13th, 2024

**Closing Date**: November 19th, 2024 at 7:00 pm EST

Preference will be given to qualified employees within the Full Time Support Staff bargaining unit, Appendix D (in the role for 6 consecutive months) and RPT employees who have passed probation at Mohawk College.

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

The Applicant and Student Liaison Representative reports to the Manager, International Admissions within the International and Partnerships division. The incumbent supports the achievement of international enrollment and overall student experience by providing superior customer service along the student journey. This role is integral to creating a sense of belonging at Mohawk College as they are the first point of contact for international students. This role performs a broad range of duties, including welcome desk coverage, applicant screening, registration, and student information provisioning to students, agents, staff, faculty, and third-party representatives.

The role is required to be on campus a minimum of three days per week to a maximum of five days per week during peak periods.

**What you’ll be doing**:
**Welcome Desk and Student Experience**
- Acts as the welcoming support and first point of contact for visitors (applicants, international students, agents, staff, faculty, and third-party representatives) to the International and Partnerships department across the collaborative international spaces.
- Proactively responds to and resolve issues relating to applicant admissions or pre-registration. Employs strong communication and listening skills to de-escalate situations and identifies ways to support applicants.
- Tracks enquiries by inputting identified data points such as enquirer information and applicant data in the department’s inquiry management system and liaising with the recruitment team as needed to support applicant conversion.
- Creates and maintains template communications for the team to ensure that replies are consistent, relevant, and accurate.

**Application Screening and Registration Support**
- Verifies acceptance and enrollment letters through the IRCC Letter Verification portal. Ensures that any updates to a student's status within their intended intake are reported directly to the IRCC. Respond to IRCC requests to authenticate past admissions and enrollment letters within 24- to 48-hours.
- Manages student information and input data into multiple systems (i.e. Banner, International SISs)
- Consults with International Admissions Officers, Coordinator and Manager to ensure that non-standard applicants are properly vetted.
- Removes student holds by reviewing the approval listing and IRCC documentation provided by the student to allow them to select a timetable during the start of the term. Assist with additional registration tasks that facilitate student enrollment.

**Process Improvement and Knowledge Sharing**
- ** **Identifies issues and service gaps that present barriers for applicants, preregistered or current students and recommends solutions to the Manager, International Admissions for new or revised procedures where efficiencies can be achieved.
- Responsible for maintaining a comprehensive understanding of international processes and procedures by contributing to the development and upkeep of the departmental knowledge base, ensuring that accurate and current information is provided to students and applicants.

Other duties as assigned.

**What you’ll bring to the role**:

- ** **A minimum of two year post-secondary diploma/degree Business Administration, Marketing, International Business, Communications, or related fields; or equivalent combination of education and experience.
- A minimum of 3 years of practical experience in a service-oriented environment within an educational setting, primarily related to supporting applicants, students and staff with experience managing multiple databases and being the first point of contact.
- Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility.
- The ability to communicate and work effectively with diverse students, employees, and communities.
- Be approachable and relatable to all members of the college community - the ability to positively relate to applicants, students, faculty, staff, administration, and the public in a variety of situations (one-to-one and in groups) is essential.
- Demonstrated use of initiative in workload planning and a proactive ap