Coordinator, International Undergraduate Students

**Schedule**
Monday - Friday; 8:30 - 4:30 (hybrid)

**Education Level**
Bachelor's Degree

**Career Level**
Minimum of 3 years experience

The Faculty of Engineering is seeking a Coordinator, International Undergraduate Students to lead programming designed to enrich and enhance the undergraduate international student experience. This position is critical to reducing barriers faced by our more than 1,000 international undergraduate students, which can begin before they even arrive on campus for the first time. The Coordinator will act as a point person for international students post-matriculation, through the transition to first year, and during their undergraduate journey, recognizing that as students progress through levels their support needs will change, but not diminish. Working in close collaboration across the University, the Coordinator will ensure that international student needs are addressed for a seamless and positive overall undergraduate student journey.

The Coordinator will run a peer support program made up of a diverse range of international undergraduate students in the Faculty. The encumbant is also responsible for establishing and running an International Student Advisory Board to ensure that student consultation and feedback mechanisms are built into our programs and services. The Coordinator will play a key role in supporting all the activities associated with attracting the best and brightest international students and building a strong global brand for McMaster Engineering. This position works together with the Engineering Student Recruitment & Community Outreach team and the Academic Advising Office.

The Coordinator, International Undergraduate Students will serve as a primary first point of contact for the specific needs of undergraduate international students and support them in their cultural, social and academic transition. This position will provide information/resources and work with other Student Affairs professionals to coordinate, develop and implement programming.This position will be the primary administrator for University Health Insurance Plan (UHIP) for all international students (undergraduates and graduate students) and will be the main liaison with our insurance provider regarding coverage and any other issues.

**Representative Duties & Responsibilities**
- Act a key resource and expert relating to international undergraduate student issues for University departments and colleagues.
- Provide advice and assistance to prospective international undergraduate students and recent alumni on various medical insurance coverages, premiums and health and wellness providers.
- Administer procedures related to UHIP including student enrollment, coverage changes, and reconciliation of UHIP premiums to insurance provider.
- Troubleshoot and resolve issues relating to insurance premiums and coverage including incorrect charges, coverage qualifications, coverage termination and coverage for dependents.
- Ensure adherence to confidentiality regarding all personal and medical issues relating to students.
- Liaise with insurance providers on medical related cases and connect with Faculty and other University departments as required.
- Develop information resources to support international undergraduate students.
- Develop and implement assessment strategies to evaluate the impact of programs on targeted student outcomes (focus groups, surveys, benchmarking).
- Coordinate, plan and implement programs and activities to support the successful orientation, transition (including academic, social and cultural) and engagement to the University and Hamilton Community.
- Provide assistance in crisis-related situations for international undergraduate students.
- Work collaboratively with various internal and external stakeholders to ensure the unique needs of international undergraduate students are met.
- Recruit student volunteers and ambassadors to support the delivery of programs and activities.
- Develop and facilitate training programs for student volunteers and ambassadors to support the delivery of programs and activities.
- Develop and implement the Peer Mentoring program to support the undergraduate student academic, personal and professional success.
- Research best practices for supporting international undergraduate supports and maintain interuniversity contacts.
- Collaborate with professional staff to provide integrated, student-centered services focused on student success and retention.
- Act as a co-chair and participate in a variety of committees and meetings.
- Remain current on modern trends and issues facing international undergraduate students, including, but not limited to, housing needs, ESL, financial literacy, academic skills, writing support, professional skills.
- Contribute to the development of marketing and communication material.

**Supervision**
- Ongoing responsibility for hiring and supervising up to 9 casual employees at any one time.

**Qualifications**