Customer Support Chat Representative

23 hours ago

Hamilton, Canada Signature Pro Full time

We are looking for live chat representaive that will respond to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. As a Chat Support Representative, I ensure prompt and proper resolution of customer queries by providing answers, and additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, Chat Support Representative I typically report to a supervisor or manager.

**Requirements**:

- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma

**Benefits**:
Health Insurance / Vacations / Work/Life Balance, Health and amp; Dental, Community Involvement / Matching Gifts Program, Tuition Reimbursement Assistance and amp; Education Life Works, Employee Stock Purchase Plan, Employee Wellness, and 401k plans.

**Job Types**: Full-time, Part-time
Part-time hours: 25 per week

**Salary**: $21.50-$22.80 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift

Ability to commute/relocate:

- Hamilton, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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