Current jobs related to Guest Services Manager - Halifax - Four Points by Sheraton Halifax

  • Guest Experience Centre Consultant

    1 week ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Halifax, NS)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side Mario’s,...

  • Guest Experience Centre Consultant

    1 week ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Halifax, NS)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Guest Services Manager

    2 days ago

    Halifax, Canada The Westin Nova Scotian Full time

    **Guest Services Manager** As a **Guest Services Manager**, you play a vital leadership role within the Front Office team. Often the first and last point of contact for our guests, your team sets the tone for the entire stay—whether welcoming guests at the front desk, assisting with luggage, or answering questions. You help guide and support this team,...

  • Guest Service Agent

    5 days ago

    Halifax, Canada The Prince George Hotel Full time

    The Prince George Hotel is committed to providing exceptional guest experiences. As a Guest Services Agent, you will play a role in ensuring our guests feel welcomed, valued, and cared for from arrival to departure. Key Responsibilities: - Provide courteous, efficient, and accurate guest services across all front desk operations, including check-in,...

  • Guest Services Supervisor

    1 week ago

    Halifax, Canada Westmont Hospitality Group Full time

    **Responsibilities**: - Assuming responsibility for the safety and security of all registered guests during your shift, be prepared to take immediate and positive action within the guidelines provided in the event of an emergency alarm or situation of any nature. - Managing guest relations both on the property and after departure in regard to their comments...

  • Guest Service Agent

    5 days ago

    Halifax, Canada Halifax Tower Hotel Full time

    Greeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. - Delivering mail and messages. - Processing guest payments. - Coordinating with bell service and staff management. - Being a source of information to...

  • Guest Service Agent

    7 days ago

    Halifax, Canada Atlantica Hotel Halifax Full time

    POSITION: Guest Service Agent REPORTING TO: Director of Rooms & Guest Experience Mission Statement: “We are committed to making a difference in the lives of our guests, colleagues and community through passion, integrity, innovation and service excellence.” RESPONSIBILITIES: - Provide excellent guest service, meeting and exceeding external & internal...

  • Guest Service Agent

    3 days ago

    Halifax, Canada Coastal Inn Halifax Full time

    **Overview** **Responsibilities** - Greet guests upon arrival with a warm and friendly demeanor. - Assist guests with check-in and check-out processes efficiently. - Manage reservations and provide information about hotel services and amenities. - Handle guest inquiries, requests, and complaints promptly and professionally. - Operate phone systems to...

  • Guest Services Supervisor

    1 week ago

    Halifax, Canada Atlantica Hotel Halifax Full time

    Key Accountabilities - Leads by example and supervises daily operations with shift rotational work at the Front Desk; assists with check-ins and check-outs at the front desk; while consistently maintaining high level of service. - Proactive approach on guest comments / issues, ensuring these are handled in a timely and professional manner meeting or...

  • Guest Services Representative

    5 days ago

    Halifax, Canada Cushman & Wakefield Full time

    Job Title Guest Services Representative Job Description Summary **Title**: Guest Services Representative (Part-Time) **Location**: Halifax Shopping Centre **Reporting To**: Guest Services Supervisor **Main Objectives**: Be an active, efficient and effective member of the Guest Services TEAM Provide premium customer service through established...

Guest Services Manager

2 weeks ago

Halifax, Canada Four Points by Sheraton Halifax Full time

The incumbent is responsible for Managing and participating in the day to day operation of Guest Services & Front Desk: carries out reporting, trains and supervises new staff. In turn maintaining high standards of quality, revenue management, inventory cost control and ensuring guest and employee satisfaction.

**Major Duties and Responsibilities**
- Develop, prepare, execute & achieve financial goals.
- Manages all aspects of the Front Office/Guest Services (Night Audit, Guest Services and Reservations). Assist in the operation of all departments.
- Ensures brand standards are maintained at all times, while maintaining a professional and supervisory demeanor at all times setting an example of leadership for all staff.
- Monitors and maintains the Front Office, guest accounting and reservations in order to consistently meet company standards and achieve a high level of guest satisfaction.
- Responsible for the supervision, recruitment, selection, training and development of Guest Services personnel, to ensure their tasks are performed efficiently. Instructs and trains staff to follow safe working practices.
- Coaches and develops skills of all front office staff to the best of their potential. Assure outstanding Guest Experience.
- Recommends, develops and implements staff incentives designed to increase revenues.
- Ensures that staff is fully knowledgeable on all hotel facilities, daily functions, current hotel promotions, as well as local activities within the city.
- Schedules and trains Managers on Duty, to represent Management during irregular business hours.
- Act on guest feedback and ensure that corrective action is taken in order to ensure 100% guest satisfaction. To promote a Service Empowerment Philosophy within the team and the hotel.
- Implement & maintain all company policies & procedures.
- Manages the reservation functions including Yield Management System to ensure maximum RevPar.
- Assists hotel management as directed with development of special reports and/or special projects.
- Develops and prepares jointly with the General Manager, the room revenue budget.
- Administers and maintains all uniforms and inventories, including printed materials.
- Manager on Duty shifts are required. Oversee day-to-day operations.
- Must be available days, evenings, weekend and holidays.
- Duties associated with Guest Services Manager’s position including but not limited to the above.

**Minimum Qualifications and Skills**
- 2-3 years of managerial experience in a guest service environment.
- Hotel or post-secondary degree/diploma an asset.
- Ability to set procedures relating to groups according to company policy and Yield Management targets.
- Excellent organizational, written and oral communication.
- Ability to deal with all levels of management and staff in a professional manner.
- Assist the Operations Manager in producing hotel forecast by accurate projection of room related revenue and expenses.
- Keep central reservations updated on hotel facilities/special promotions to maximize revenues.
- Must be a self-starter, able to work in a fast paced environment with the ability to meet deadlines.
- Accuracy and attention to detail skills. Proven leadership qualities.
- Night audit experience an asset.
- Proficient/familiarity with Lightspeed would be an asset.

**Mental Effort**
- Mental and visual concentration during computer work daily, for accuracy in data entry and editing.
- Mental effort required in multi-tasking and handling interruptions that require refocusing.
- Listening and mental attentiveness in fulfilling manager's requirements and accommodating guests request and managing a staff on front desk

**Physical Effort**
- Standing at a computer for long periods of time.
- Frequently walking.
- Performs computer work daily.

**Working Conditions**
- Governed by concurrent and dynamic deadlines, despite conflicting priorities and frequent interruptions.
- Frequently handling of queries and calls from guests, potential guests, and other departments.
- Must be available days, evenings, weekend and holidays as required by scheduling demands.
- May be required to travel.

**Type of Supervision Required**

Reports to the Operations Manager. Works under general instructions to prioritize and complete assigned tasks.