Guest Services Supervisor

1 week ago

Halifax, Canada Atlantica Hotel Halifax Full time

Key Accountabilities
- Leads by example and supervises daily operations with shift rotational work at the Front Desk; assists with check-ins and check-outs at the front desk; while consistently maintaining high level of service.
- Proactive approach on guest comments / issues, ensuring these are handled in a timely and professional manner meeting or exceeding guest expectations.
- Helps achieve departmental goals and contributes ideas for better guest satisfaction, colleague relations and revenue enhancement by providing motivational leadership.
- Collaborates with the Housekeeping Manager to ensure pre-arrival requirements are met in preparation for check in.
- Handles guest requests using an electronic tool/ device to communicate with other departments as needed.
- Works in conjunction with hotel security officers to respond to disturbances in guest rooms, medical emergencies, undesirable guests and including overall safety and security throughout the hotel.
- Oversees all areas of the hotel operation in the absence of senior management, acting upon urgent issues as required and reporting observations to the Director of Rooms.
- Ensures the lobby, front desk and all public areas are clean, tidy and well maintained.
- Attends various meetings and hotel functions as relating to the Front Office function as required.
- Is able to work and assist in other areas within Room Division to cover as needed.
- Performs any other duties as assigned by management.

**Salary**: $18.00-$19.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- Halifax, NS: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

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