Guest Service Agent

7 days ago

Halifax, Canada Atlantica Hotel Halifax Full time

POSITION: Guest Service Agent

REPORTING TO: Director of Rooms & Guest Experience

Mission Statement:
“We are committed to making a difference in the lives of our guests, colleagues and community through passion, integrity, innovation and service excellence.”

RESPONSIBILITIES:

- Provide excellent guest service, meeting and exceeding external & internal guests’ needs and requests
- Be empowered to solve guest concerns immediately to ensure total satisfaction
- Accurate and timely check-in and check-out of hotel guests
- Perform Reservations and Switchboard duties, as required
- Generate extra revenue through daily up-selling and selling strategies, and act as a sales agent for the hotel
- Follow and maintain all corporate practices as outlined in the Standard Operating Procedures (SOP) manual
- Daily balancing of individual work, as well as maintaining a cash float
- Other projects and tasks as assigned
- Occasional concierge duties as required

EXPERIENCE, SKILLS & EDUCATIONAL REQUIREMENTS:

- Excellent verbal and written communication
- Passionate about guest service
- Proficiency in computers and ability to work under pressure
- Positive and professional demeanor
- Strong organizational, time management and multi-tasking skills
- Able to handle stress and work in fast paced environment
- Able to stand for long periods of time
- Ability to show initiative and handle problems without guidance
- Minimum of 1 year in a front line customer service environment
- Previous Guest Service/Front Desk experience a definite asset
- Post secondary education in Tourism and Hospitality or equivalent hotel experience an asset
- Must be able to work a variety of shifts inclusive of evenings, weekends and holidays

**Job Types**: Full-time, Permanent

**Salary**: $15.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift

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