Guest Service Agent
2 days ago
**Overview**
**Responsibilities**
- Greet guests upon arrival with a warm and friendly demeanor.
- Assist guests with check-in and check-out processes efficiently.
- Manage reservations and provide information about hotel services and amenities.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Operate phone systems to respond to calls and relay messages as needed.
- Maintain accurate records of guest information and transactions.
- Collaborate with other departments to ensure guest satisfaction.
- Uphold hotel policies and procedures while ensuring compliance with safety regulations.
**Qualifications**
- Previous experience in a hotel or hospitality environment is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent phone etiquette and communication skills.
- Proficiency in using phone systems and basic office software.
- Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests.
- Ability to work flexible hours, including weekends and holidays as needed.
- A positive attitude, attention to detail, and the ability to work well under pressure.
Join our team as a Guest Service Agent and contribute to creating an exceptional experience for every guest who walks through our doors
**Job Types**: Full-time, Part-time, Permanent
Pay: $15.75-$16.00 per hour
Expected hours: 24 - 32 per week
**Benefits**:
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person
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