District Customer Experience Manager, Cz

1 week ago

Markham, Canada Hyundai Full time

Hyundai Auto Canada Corp. is headquartered in Markham, Ontario and is a subsidiary of Hyundai Motor Company of Korea. Hyundai markets a full line-up of vehicles in this country - from subcompact to premium sedans to sport utility and crossovers - and is committed to providing world-class, well-engineered products paired with a customer shopping and ownership experience that exceed expectations.

When Hyundai entered the Canadian market in 1983, it was the company’s first overseas subsidiary. Since that time, it has grown into one of the best selling automotive brands in Canada. Hyundai’s success can be attributed to the quality, safety, and design of its vehicles, which is reflected in numerous, high-profile awards they have recently won.

POSITION OVERVIEW
The District Customer Experience Manager, Central Zone, will be based out of our Markham, Ontario office. The overall purpose of this position is to ensure the attainment of our industry leading customer experience satisfaction goals at all customer touch points in our Sales and Service processes.

KEY RESPONSIBILITIES
- Customer Experience Sales process
- Customer Experience Service process
- SocialCX performance
- Hyundai’s exclusive Signature Certification program deliverables
- DCXM dealer reviews
- Utilization of Digital Services
- BlueLink customer activation - Dealership process
- Monitor and make recommendations related to mystery shops
- High opportunity Dealer root cause/action planning
- CR incidents / Dealer Case Management
- Sales and Service Training Registrations / Technical Training (team member certification)
- Dealer participation of national touch points, i.e. PoP, digital displays, tablet based services, and Hyundai Digital Service

REQUIRED SKILLS AND KNOWLEDGE
- Excellent MS Office skills
- Excellent communication skills (both written and verbal), complimented by attention to detail and follow up skills
- Ability to manage diverse groups and deal with change
- Action oriented
- Ability to maintain a professional image to internal and external customers
- Ability to work independently and travel on a regular basis
- Excellent organization and negotiation skills

REQUIRED EDUCATION AND EXPERIENCE
- 5-7 years of relevant experience in the same or similar position
- Completion of an undergraduate degree, or an equivalent combination of experience and education

Why Join Our Team?
Our award-winning culture has been recognized through our Great Place to Work certification for the past 5 years. We have been able to achieve this not only thanks to the dedication and commitment of our team members to our business, but also through a variety of fun activities and opportunities throughout the year which allow us to build strong engagement When you join Hyundai Auto Canada Corp., you will become part of an organization that promotes diversity, inclusion and overall well-being. We offer an excellent benefits package including RSP matching, flexible start times, maternity leave top up, an attractive vehicle-lease program, demo vehicles for Managers and education support.

Hyundai Auto Canada Corp. is committed to being an equal opportunity employer. We are also committed to meeting the needs of people with disabilities and their accessibility requirements. If you require accommodation during the interview process, please let us know and we will take all reasonable steps required to meet your accessibility requirements.

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