District Manager

Location: Markham, Ontario

**Job Description**:
Job Summary

Reporting to the Director of Corporate Store Operations, the District Sales Manager is responsible for all activities and sales results in the district. The District Manager will hire, train and develop their management teams to attain sales growth. They will ensure district-wide customer satisfaction and product quality, while managing the territory's financial performance, and managing safety and security within the district.

Essential

**Responsibilities**:

- Regularly reviews outstanding vacancies; ensures all vacancies are filled in a timely manner at store
- Hiring - Create a talent pipeline by developing and maintaining proactive staffing plans for the region; plan & coordinate hiring (pre-screening, interviewing, reference checks) through others for vacancies in stores within their region
- Training - Work with store managers to ensure that all employees are adequately training in procedures and product knowledge; Ensure that the training program is utilized within their region
- Scheduling - conduct reviews of scheduling to ensure labour costs do not exceed projections
- Complete an analysis of the labour reports each pay period
- Performance Management and appraisal - Complete annual performance evaluations of all district’s Store Managers and ensure that Store Managers complete evaluations of staff
- Ensure performance issues are dealt with in a professional and timely manner; staff merit increases and position changes follow HR guidelines
- Health & Safety - ensure store managers enforce all health & safety requirements, i.e., utilizing protective devices, completion of accident reports, etc.

Operational Standards
- Complete monthly store visits
- Ensure all stores adhere to corporate standards by ensuring Store Managers audit and address any lapses
- Monitor inventory levels in stores to ensure that company standards and tolerances are met; Where variances exist, develops and follows up on action plans developed with the store manager
- Monitor freshness tracking in all stores with careful attention to reducing expiring food write-offs
- Ensure the monthly Call to Action program is executed in all stores
- Conducts regular loss prevention checks and coordinates with the Loss Prevention department to proactively address issues of shrinkage in stores within their region.
- Regularly review and analyze sales results for their area; develop and implement individual business strategies for all stores in their area to improve business results (i.e., transferring “best practices” from one store to another within their region); sets targets, Follows up regularly to monitor performance, suggest improvements, and remove obstacles where possible
- Provide after hours phone support to stores

Sales Leadership
- Regularly monitor customer service model within stores to ensure all staff interact with customers in a professional manner; Resolve serious customer complaints and/or where the manager requires assistance
- Provide regular feedback and partnership to Senior Leadership on improvements needed to grow the business and improve processes
- Conduct regular conference calls with district team to review results, provide direction on what is important to drive sales
- Participate in regional conference calls, offering insight on business trends and plans
- Complete quarterly district business plans of action
- Complete annual business review
- Foster a sales and profit focused positive environment in the district

Store and Chain Growth
- Ensure Operation Department’s responsibilities in district store makeovers are completed on time
- Assist in the opening/closing/relocation/makeovers of stores as required
- Ensure that all new stores are operational upon opening— i.e. open on time, with well-trained staff
- Monitor local competition and reports to the Real Estate department on relevant market activity, i.e., construction, anchor tenant changes, mall renovations, new home development

Administration
- Ensure that store deficiencies are reported, and addressed
- Complete and submit reports on operations - Brand Standards, Quarterly Business plans of action etc.
- Work on special projects as required

Finance/Sales/Reports
- Prepare expense reports, code expenses and submit receipts as directed by corporate.
- Analyze reports, communicate appropriate information to Regional Director to maximize business opportunities and improve district profit
- Review profit and loss statements. Determine areas of opportunity to improve and maximize bottom line profit.
- Control and minimize expenses through POS discounts, store use of supplies, employee discounts, and damaged inventory.
- Drive sales and create a team-oriented environment through customer service role plays, communicating shop scores, and developing in store contests
- Collect and analyze a variety of data sometimes creating, preparing and maintaining spreadsheets and workbooks.
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