Tenancy Support Agent

**Job Description**:
**Tenancy Support Agent**

**Human Services, Peel Housing**

**Status**:
**Regular Full Time - 2 positions available**

**Salary Range: $65,480-$81,849**
**per annum**
**plus comprehensive benefits**

**Work mode: Hybrid**
**_see below for more details about this work mode._**

**Location**:
**7120 Hurontario Street, Mississauga and you will be required to do onsite visits to the buildings, along with the ability to work remotely**

**Hours of work**:
**8:30am-4:30pm, Monday-Friday**

**Who we are**:
Peel Housing Corporation provides safe, affordable housing options to low and moderate income earners in Peel Region. Peel Living is committed to fulfilling our vision and mission by providing quality housing options, connecting tenants to supports to maintain their tenancy and ensuring its assets and finances are managed responsibly.

**What you will do in this role**:

- Build and maintain on-going relationships with tenants to engage and empower them to resolve issues and participate in their communities
- Provide education, community resources, support and guidance to tenants Work in collaboration with other regional staff (e.g. Health Services, Client Relationships, etc.) and external agencies to resolve tenancy matters (e.g. unit rentals, outstanding arrears, rent calculations)
- Engage tenant to identify their needs and work with internal/external partners and community agencies to make appropriate referrals and advocate when required
- Initiate, coordinate and facilitate tenant meetings as required
- Lead and carry out plans related to tenant matters with applicable legislation, policies and procedures (i.e. Site Security Reports, complaints, tenancy records, Tenant Annual Reviews, internal transfers, non-rent related tenancy agreements, etc.)
- Attend Tribunal Hearings/Small Claims Court on behalf of Housing Operations and Management Services
- Document and maintain accurate records of all communications
- Establish professional relationships with community support agencies to support vulnerable and high risk tenancies
- Investigate and respond to political enquiries
- Prepare customized formal notices, forms and letters as required

**What the role requires**:

- Post-Secondary Diploma in a human services related field with at least three (3) years of customer service experience or an equivalent combination of education/experience
- Housing Operations and Management Services experience would be an asset
- Ability to travel between sites

**Skills/Abilities**:

- Demonstrate commitment to continuously improve quality of service to tenants
- Excellent customer service skills
- Excellent interpersonal skills required, emphasizing effective negotiation and conflict resolution skills
- Ability to work independently and in an integrated team environment and possess strong organizational skills
- Ability to exercise good judgment, discretion and problem solving
- Excellent written and verbal communication skills
- Knowledge of practices and procedures within the Housing Operations and Management Services area
- Knowledge of the Residential Tenancy Act, Housing Reform Act, Municipal Freedom of Information and Protection of Privacy Act and other relevant legislation
- General understanding of issues impacting tenants including mental health, poverty,aging and multiculturalism
- Computer proficiency in Microsoft Applications
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
- Comprehensive Health, Dental, Vision benefit plan including psycholgocial health
- Automatic enrolment into OMERS pension plan
- Accrue Vacation on a monthly basis up to 3 weeks per annum
- 3 Paid personal days and floating holidays
- Flexible hours supporting your wellness and wellbeing
- Annual performance review and merit increases based on performance
- Supportive leadership and a culture of respect and inclusion
- Access to tuition reimbursement and learning and development resources

In this role you will have the ability to work remotely and attend on-site when required based on operational requirements at the
**7120 Hurontario Street, Mississauga worksite. You will be required to do onsite visits to the buildings, along with the ability to work remotely.** The frequency of on-site activities may vary on a weekly basis and based on operational requirements. Your remote work location must be located within the province of Ontario.

**Hours of Work**: 35 hours per week

**Interview**: Our recruitment process will be completed with video conference technology.

**You may have seen or heard Peel Region’s presence in the media surrounding the announcement and tabled legislation by the Ford government regarding the structure of our municipal government.**
**At Peel Region, we value being open and transparent with our community, and want to ensure you are informed and up to date.**
**Regardless of governance mode