Tenancy Support Agent

**Job Description**:
**Tenancy Support Agent**

**1 Contract full-time (up to 13 months)**

**Human Services
- Housing Operations & Management Services**

This position will coordinate, deliver and support services to provide applicants and tenants with information/guidance that will result in successful tenancies.

**Major Responsibilities**:

- Build and maintain on-going relationships with tenants to engage and empower them to resolve issues and participate in their communities
- Provide education, community resources, support and guidance to tenants Work in collaboration with other regional staff (e.g. Health Services, Client Relationships, etc.) and external agencies to resolve tenancy matters (e.g. unit rentals, outstanding arrears, rent calculations)
- Engage tenant to identify their needs and work with internal/external partners and community agencies to make appropriate referrals and advocate when required
- Initiate, coordinate and facilitate tenant meetings as required
- Lead and carry out plans related to tenant matters with applicable legislation, policies and procedures (i.e. Site Security Reports, complaints, tenancy records, Tenant Annual Reviews, internal transfers, non-rent related tenancy agreements, etc.)
- Attend Tribunal Hearings/Small Claims Court on behalf of Housing Operations and Management Services
- Document and maintain accurate records of all communications
- Establish professional relationships with community support agencies to support vulnerable and high risk tenancies
- Investigate and respond to political enquiries
- Prepare customized formal notices, forms and letters as required

**Qualifications**:

- Post-Secondary Diploma in a human services related field with at least three (3) years of customer service experience or an equivalent combination of education/experience
- Housing Operations and Management Services experience would be an asset
- Demonstrate commitment to continuously improve quality of service to tenants
- Excellent customer service skills
- Excellent interpersonal skills required, emphasizing effective negotiation and conflict resolution skills
- Ability to work independently and in an integrated team environment and possess strong organizational skills
- Ability to exercise good judgment, discretion and problem solving
- Excellent written and verbal communication skills
- Knowledge of practices and procedures within the Housing Operations and Management Services area
- Knowledge of the Residential Tenancy Act, Housing Reform Act, Municipal Freedom of Information and Protection of Privacy Act and other relevant legislation
- General understanding of issues impacting tenants including mental health, poverty,aging and multiculturalism
- Computer proficiency in Microsoft Applications
- Ability to travel between sites

**Location**: 7120 Hurontario Street, Mississauga and you will be required to do onsite visits to the buildings, along with the ability to work remotely.

We are committed to supporting community recovery from COVID-19. This plan will follow a phased approach that is guided by Public Health and Ontario's Framework for reopening. Get details

**Hours**:8:30am-4:30pm; Monday-Friday

**Interview**: Our recruitment process will be completed with video conference technology.

**As part of the Region’s ongoing commitment to health and safety, there are enhanced Covid-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out.**

**New employees who commence employment on or after October 1, 2021 are required to be fully vaccinated against COVID-19 as a condition of employment. Being fully vaccinated is determined as the status of having received the full series of approved vaccines (both doses of a two dose vaccine series, one dose of a single dose vaccine series) and any additional doses required and approved by Health Canada and having satisfied the full post vaccination period required to ensure vaccination efficacy. The Region of Peel reserves the right to request proof of vaccination at any time. Acceptable proof includes an Ontario Ministry of Health COVID-19 vaccine receipt which you can obtain through the Provincial portal**
**, or other government-issued vaccine passport or certification.**

**_Human Rights Code. If you are not fully vaccinated_**
**, a documented medical reason provided by a physician or registered nurse and time period for the medical reason may be accepted.**

About Us:
The Region of Peel serves more than 1.4 million residents and approximately 173,000 businesses in Brampton, Caledon and Mississauga. We deliver a wide range of resident focused services across the Region.

Our 20-year vision for Peel is “Community for Life.” Our goal is to create a place where everyone enjoys a sense of belonging and has access to the services