Maintenance Advisor

The Driving Force Group of Companies is a network of world-class transportation and fleet management solutions companies. We’re proud to be an Alberta success story that began in a rented office above a small service station. With a can-do attitude and people-first culture, we’ve grown into an industry leader, operating across Canada and the United States, spanning over 40 locations with over 600 + employees.
We are currently seeking a Maintenance Advisors to join our Fleet Solutions team. The Maintenance Advisor is responsible for executing the fleet maintenance process. Working with the Vehicle Assessors at each branch and directly with Fleet Maintenance Central customers, this role ensures maintenance and repairs are scheduled and completed in accordance with Company standards and guidelines.
Why work with us?
- You are valued and supported with competitive pay and benefits, such as extended health coverage, dental benefits, and a personal spending account.
- We prioritize your team’s well-being by offering various perks, including a 50% discount on rentals at any DRIVING FORCE location and a company matched savings and emergency funds program for your future security.
- We emphasize work-life balance, offering 3 weeks of accruable vacation, a flexible work arrangement, and wellness programs for personal and family focus.
- We are committed to your growth with our inclusive and enjoyable company culture that allows career advancement through hands on training and opportunities for career progression within the organization.
- You will experience a vibrant and cooperative work atmosphere, along with the chance to collaborate with a forward-thinking team in the automotive sector.

**What You’ll Do**:

- Review and process new work orders and asset inspections with precision to ensure top-tier service delivery.
- Assign and manage vendors for work orders, efficiently scheduling appointments and updating statuses to keep operations flowing smoothly.
- Collaborate with fleet maintenance personnel to ensure timely vehicle completion, delivering seamless communication regarding delivery and pick-up arrangements.
- Evaluate and approve vendor estimates, ensuring swift responses to customer notifications before work commences.
- Ensure accurate vendor check-ins and check-outs, maintaining high standards in inspections and work order updates.
- Review invoices meticulously, collaborating with the damage recovery team to navigate chargebacks effectively.
- Partner with the claims department to provide comprehensive documentation for customer billing, ensuring all details are handled with care.
- Build and maintain strong partnerships with preferred vendors to secure timely and cost-effective maintenance and repair services.
- Play a pivotal role in the annual review of preferred vendors, driving our commitment to excellence.

**What You’ll Need**:

- A proven track record of meticulous attention to detail in a fast-paced environment.
- A reliable team player who thrives in a collaborative atmosphere, contributing positively to team dynamics.
- Ability to convey ideas clearly and effectively, with a knack for summarizing and documenting information.
- Demonstrated experience in managing teams, with the ability to delegate effectively and drive results.
- Exceptional interpersonal skills with the ability to engage and negotiate with both internal and external stakeholders.
- A solid background in vehicle maintenance, empowering you to make informed decisions.
- Must possess an acceptable driving record.
- Strong computer skills, particularly in Microsoft Office (Excel and Outlook).
- Previous experience in customer service and the automotive industry is highly valued.

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