Guest Services Agent

2 weeks ago

Banff, Canada YWCA Banff Full time

**Employment Opportunity**

**Guest Services Agent**

**Salary**: $19.50/hour

**Working at YWCA Banff**

YWCA Banff is a community-based, feminist organization with over 100 years of experience in Banff and the Bow Valley. Governed by a volunteer Board of Directors, our organization shapes a safe, inclusive community that empowers women and girls in support of our vision of a thriving, equitable society. YWCA Banff is looking for a Guest Service Agent to join our close-knit team. We looking for a community-minded individual who engages with others from a place of empathy, understanding, and desire to help. **This is fixed-term position ending January 6, 2025.**

**A Day In the Life**

The YWCA Banff provides a variety of offerings to the community. These include a social enterprise hotel, affordable and emergency housing, and services for the prevention and response to sexual and domestic violence. As the first point of contact for many engagements with YWCA Banff, the Guest
Service Agent will have a high degree of task diversity. These tasks will include:

- Welcoming all visitors in a friendly & polite manner.
- Conducting check-in, check-outs, and providing assistance to hotel guests.
- Engaging with guests, residents, and the public in a professional and friendly manner, in
- Make reservations over the phone, in person and through online booking tools.
- Responsible for cash float throughout your shift and ensuring it balances correctly at the end of shift
- Listen to guest complaints and attempt to resolve issues in a timely manner
- Promote a safe working environment
- Coordinating after-hours support with partner agencies in the community.
- Special projects such as data collection, reporting, and contract preparation.

**Qualifications & Experience**
- Experience with Guest Services within the hospitality industry.
- Exceptional interpersonal skills and a desire to go above and beyond to help.
- A high degree of empathy.
- Excellent computer skills with knowledge of hotel reservations systems.
- Familiarity with the not-for-profit sector is an asset.
- Knowledge of the Bow Valley is an asset.

**Position Details**
- 30 to 37.5 hours per week.
- Morning, afternoon, & evening shifts.
- Fixed-term position ending October 9th 2023
- Salary $19.50/hour.
- Housing / accommodation available at $12.50 per day

If you want work that will change lives, we want to meet you.

If you are interested in this role, please submit a cover letter and resume. For the full job description or to learn more about this opportunity please reach out to **jobs[at]ywcabanff.ca**

**Applications will be accepted until the position is filled.**

The YWCA offers a competitive benefits and compensation package with options for flexibility and encourages training and personal development for all employees.

YWCA Banff is an equal opportunity employer. Our organization cultivates a diverse, inclusive environment in line with our commitment to building a thriving, equitable society for everyone.

**Job Types**: Full-time, Fixed term contract, Seasonal
Contract length: 4 months

Pay: $19.50 per hour

**Benefits**:

- Casual dress
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Banff, AB: reliably commute or plan to relocate before starting work (required)

**Location**:

- Banff, AB (required)

Work Location: In person

Expected start date: 2024-10-01

  • Housekeeper & Guest Service Agent

    2 weeks ago

    Banff, Canada Basecamp Resorts Full time

    Basecamp Suites, Banff About Basecamp Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and with many more on the way. We are a young and energetic team driven by our values and providing our guests with an exceptional experience in...

  • Housekeeper & Guest Service Agent - Banff Suites

    2 weeks ago

    Banff, Canada Basecamp Resorts Full time

    Housekeeper & Guest Service Agent Basecamp Suites, Banff About Basecamp Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and with many more on the way. We are a young and energetic team driven by our values and providing our guests...

  • Guest Services Agent

    1 week ago

    Banff, Canada The Kenrick Hotel Full time

    **Position Overview**: Members of our Guest Services Department are the face of the Kenrick Hotel, responsible for providing our guests with a stay experience that is simply second to none. This role requires a dedication to service, collaboration, and creating a warm, welcoming environment for all guests. **Duties**: - Provide guests with a high level of...

  • Guest Service Agent

    2 weeks ago

    Banff, Canada Moxy (By Marriott) Banff Full time

    **Moxy Guest Service Crew** Owned and operated by Canalta Family of Hotels, Marriott Moxy Banff is a unique place for the fun and young at heart. Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they’re in. Our lively...

  • Guest Service Agent

    1 week ago

    Banff, Canada Banff Collection by InnVest Hotels Full time

    **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an...

  • Night Audit Relief/Guest Services Agent

    2 days ago

    Banff, Alberta, Canada Brewster's Mountain Lodges & Adventures Full time

    Brewster Mountain Lodge is looking for a friendly, reliable, outgoing person to fill the position of Night Audit Relief/Guest Services Agent.Sunday/Monday: 11pm-7amTuesday/Wednesday: OffThursday/Friday/Saturday: 3-11pmDuties Include:Welcoming guests, Check in/out guestsMaking reservations, answering phonesdealing with third party bookingsAssisting guests...

  • Guest Services Supervisor-staff Accommodation

    5 days ago

    Banff, Canada Banff Collection by InnVest Hotels Full time

    **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an...

  • Front Desk Agent

    2 weeks ago

    Banff, Canada Canalta Lodge Full time

    *STAFF ACCOMMODATION AVAILABLE* The Hotel Front Desk Agent will be responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Other duties will include registering guests, making and modifying reservations, acting as hotel operator, and performing...

  • Front Desk Agent

    2 weeks ago

    Banff, Canada Canalta Lodge Full time

    *STAFF ACCOMMODATION AVAILABLE* The Hotel Front Desk Agent will be responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Other duties will include registering guests, making and modifying reservations, acting as hotel operator, and performing...

  • Guest Experience Supervisor, Banff Gondola

    3 days ago

    Banff, Canada Pursuit Collection Full time

    At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation...