Guest Services Agent
6 days ago
**Employment Opportunity**
**Guest Services Agent**
**Salary**: $19.50/hour
**Working at YWCA Banff**
YWCA Banff is a community-based, feminist organization with over 100 years of experience in Banff and the Bow Valley. Governed by a volunteer Board of Directors, our organization shapes a safe, inclusive community that empowers women and girls in support of our vision of a thriving, equitable society. YWCA Banff is looking for a Guest Service Agent to join our close-knit team. We looking for a community-minded individual who engages with others from a place of empathy, understanding, and desire to help. **This is fixed-term position ending January 6, 2025.**
**A Day In the Life**
The YWCA Banff provides a variety of offerings to the community. These include a social enterprise hotel, affordable and emergency housing, and services for the prevention and response to sexual and domestic violence. As the first point of contact for many engagements with YWCA Banff, the Guest
Service Agent will have a high degree of task diversity. These tasks will include:
- Welcoming all visitors in a friendly & polite manner.
- Conducting check-in, check-outs, and providing assistance to hotel guests.
- Engaging with guests, residents, and the public in a professional and friendly manner, in
- Make reservations over the phone, in person and through online booking tools.
- Responsible for cash float throughout your shift and ensuring it balances correctly at the end of shift
- Listen to guest complaints and attempt to resolve issues in a timely manner
- Promote a safe working environment
- Coordinating after-hours support with partner agencies in the community.
- Special projects such as data collection, reporting, and contract preparation.
**Qualifications & Experience**
- Experience with Guest Services within the hospitality industry.
- Exceptional interpersonal skills and a desire to go above and beyond to help.
- A high degree of empathy.
- Excellent computer skills with knowledge of hotel reservations systems.
- Familiarity with the not-for-profit sector is an asset.
- Knowledge of the Bow Valley is an asset.
**Position Details**
- 30 to 37.5 hours per week.
- Morning, afternoon, & evening shifts.
- Fixed-term position ending October 9th 2023
- Salary $19.50/hour.
- Housing / accommodation available at $12.50 per day
If you want work that will change lives, we want to meet you.
If you are interested in this role, please submit a cover letter and resume. For the full job description or to learn more about this opportunity please reach out to **jobs[at]ywcabanff.ca**
**Applications will be accepted until the position is filled.**
The YWCA offers a competitive benefits and compensation package with options for flexibility and encourages training and personal development for all employees.
YWCA Banff is an equal opportunity employer. Our organization cultivates a diverse, inclusive environment in line with our commitment to building a thriving, equitable society for everyone.
**Job Types**: Full-time, Fixed term contract, Seasonal
Contract length: 4 months
Pay: $19.50 per hour
**Benefits**:
- Casual dress
- Wellness program
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Banff, AB: reliably commute or plan to relocate before starting work (required)
**Location**:
- Banff, AB (required)
Work Location: In person
Expected start date: 2024-10-01
-
Guest Services Agent
2 weeks ago
Banff, Canada Brewster Mountain Lodge Full timeBrewster Mountain Lodge is looking for a friendly, reliable, outgoing person to fill the position of Guest Service Agent. Duties Include: - Welcoming guests, Check in/out guests - Making reservations, answering phones - dealing with third party bookings - Assisting guests with any inquiries, providing information on area and activities - taking payments,...
-
Housekeeper & Guest Service Agent
6 days ago
Banff, Canada Basecamp Resorts Full timeBasecamp Suites, Banff About Basecamp Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and with many more on the way. We are a young and energetic team driven by our values and providing our guests with an exceptional experience in...
-
Guest Services Agent
2 weeks ago
Banff, Canada Bow View Lodge Full time**Welcome!** The Banff Park Lodge Hotel Collective operates **3 hotel properties**, Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. Within the Banff Park Lodge property, we operate **2 restaurants**, La Terrazza and Crave Mountain Grill. Staff and guests alike can enjoy our **ideal location**, close to the liveliness of downtown Banff on one side...
-
Banff, Canada Basecamp Resorts Full timeHousekeeper & Guest Service Agent Basecamp Suites, Banff About Basecamp Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and with many more on the way. We are a young and energetic team driven by our values and providing our guests...
-
Banff, Alberta, Canada Basecamp Resorts Full timeHousekeeper & Guest Service AgentBasecamp Suites, BanffAbout Basecamp Resorts & EverwildBasecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.Everwild Nordic Spa...
-
Banff, Alberta, Canada Basecamp Resorts Full timeHousekeeper & Guest Service AgentBasecamp Suites, Banff About Basecamp Resorts & EverwildBasecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. Everwild Nordic...
-
Night Audit Relief/guest Services Agent
2 weeks ago
Banff, Canada Brewster Mountain Lodge Full timeBrewster Mountain Lodge is looking for a friendly, reliable, outgoing person to fill the position of Night Audit Relief/Guest Services Agent. Sunday/Monday: 11pm-7am Tuesday/Wednesday: Off Thursday/Friday/Saturday: 3-11pm Duties Include: - Welcoming guests, Check in/out guests - Making reservations, answering phones - dealing with third party bookings -...
-
Guest Services
2 weeks ago
Banff, Canada Banff Park Lodge, Bow View Lodge, Peaks Hotel & Suites Full time**Welcome!** The Banff Park Lodge Hotel Collective operates **3 hotel properties**, Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. Within the Banff Park Lodge property, we operate **2 restaurants**, La Terrazza and Crave Mountain Grill. Staff and guests alike can enjoy our **ideal location**, close to the liveliness of downtown Banff on one side...
-
Guest Services
1 week ago
Banff, Canada Bow View Lodge Full time**Welcome!** Banff Park Lodge Collectiion operates **3 hotel properties** [Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites]. We also operate **2 restaurants** [La Terrazza and Crave Mountain Grill]. Staff and guests can enjoy our **ideal location**, close to lively downtown Banff on one side and the peaceful Bow River on the other. Thank you for...
-
Guest Services Agent
3 days ago
Banff, Canada The Kenrick Hotel Full time**Position Overview**: Members of our Guest Services Department are the face of the Kenrick Hotel, responsible for providing our guests with a stay experience that is simply second to none. This role requires a dedication to service, collaboration, and creating a warm, welcoming environment for all guests. **Duties**: - Provide guests with a high level of...
